I was charged for reservations I cancelled months before the original reservation (booking was refundable and cancellations were made well ahead of time). When I contacted them to let them know about the error, their response was pretty hostile. Currently disputing charges directly with the booking agent, who confirmed the reservations were cancelled and I was not supposed to be charged. Mistakes are mistakes, and I was happy to work with them to resolve, but their response was unwarranted. I will not be booking here in the future.
翻譯