華爾道夫哥斯達黎加蓬塔卡西克飯店

⭐️⭐️⭐️⭐️⭐️ Una experiencia increíble. Excelente servicio, atención personalizada y un equipo muy atento a cada detalle. El entorno y las instalaciones son espectaculares. Sin duda, un lugar al que volvería y recomendaría. Alejandro Pool Concierge 1000/10

My wife and I spent our 35th wedding anniversary here. As for the room and cleanliness was ok. Anniversary night we ate at the signature restaurant fico which afterwards my wife became ill and could not eat for 2 days afterwards. Overall the food was bad as we have stayed at many Waldorfs and Hilton hotels and it was by far the worst. Once you get past the food you have many pools onsite, they do not designate any pools to kids so you have kids running wild all over the area jumping splashing kicking while trying to relax is impossible. The service was the next bad item at the hotel while having to search for waiters as they are walking around And finally as we couldn’t wait to leave they double charged us for a fishing trip over 1k on our bill as well as over charging for mini bar items that we didn’t use and refused to refund My wife and I travel a lot Both Hilton diamond reserve members and this was the worst experience we have ever had That being said I would never recommend this hotel to anyone

We stayed at Waldorf in July from 8th to 11th, it was just me and my boyfriend Lucas Farokh. Beautiful hotel, but concierge communication was not very good. We booked a Borique with limits operator as recommended from concierge, we were told our guide would stay with us as private, but he left us waiting around at the horses stable on property with no water, and we didnt see him again until lunch (we were told guide was private). We also didnt know we needed towels as we didnt recive one. Raquel from Concierge (not our concierge) was very helpful during our stay with room issues, also, Gerard at Tico Tica, Moses from Front Office, Sendro and Jocsan at the pool were amazing, here we are with the review as asked by the team, pool team was great overrall. Great property, just ask very clear details before booking and there are a few shades on the pool only.

Me encantó el Hotel, la vista es hermosa desde la Habitación, el servicio del personal muy bueno. La playa hermosa y las piscina igual. Quiero resaltar el trabajo de los concierge Raquel y Freddy, me ayudaron mucho con los tours para mis hijos. Hacían seguimiento paso a paso de nuestra experiencia, nos sentimos muy seguros y acompañados. La calidad del restaurante la FINCA espectacular, la comida , la variedad de platos y la calidad excelente! El chef Miguel espectacular !!! En general todo el personal con gran disposición para acompañarnos , queremos volver !!

February 2026 We just returned from 6 nights at the new Waldorf Punta Cacique. The property is stunning and has a lot of potential but fell short in many areas. It absolutely does not live up to the Waldorf name and level of service. We are Marriott loyalists gradually transitioning to Hilton. This property is nowhere close to the level of service provided at Ritz and St. Regis properties we have visited across the globe. We never heard from our concierge one time after greeting us upon arrival. We had to repeatedly reach out to the front desk through whats app when issues arrived. We had made prior dinner reservations, yet were never reminded of where/when they were. He (Joseph) NEVER once contacted us regarding activities or our stay. We've had better concierge services at mid-tier timeshare properties in Mexico. The property is quite isolated and there is no shuttle service to nearby towns. So, dinner off property is an $80 taxi or $300 water taxi. The resort restaurants are average at best. The signature restaurant menu was very limited and a bit too over the top. Salads were more like dips/spreads than salads. The main restaurant had great food, but definitely not extensive enough for a 6 night stay. The banquette seating was designed poorly and the bench seats are 8" lower than the chairs making for really awkward dining. Ambiance was generally lacking everywhere at dinner. The pool bar actually had the best restaurant and service. The daily included breakfast for diamond was excellent, and also had the best waitstaff who remembered us daily. Special shoutout to Yeison who took care of us all week and was wonderful! The most disturbing thing was the lack of operating soap dispensers in all public restrooms all week. I had to call with daily reminders that all pool and restaurant restrooms had no soap. Often, I watched kitchen/pool staff leave a restroom only to discover they clearly could not have used soap because it didn't exist. This was a HUGE yuck for me! We walked the entire property, and would have been disappointed if we were in Building 1. It is the "lowest" to the ground, so it lacks views. Further, the balconies overlook the public areas where locals set up camp for the day. Fortunately, we were in Building 2 with excellent views, especially at sunset. In all, the property is beautiful, but still suffering from new property issues. If we came back, we would only stay 3 nights and move to the peninsula. The peninsula properties have more accessibility between properties for varying dinner selections and, based on our water taxi over to that side, a much better vibe in the evenings.

Fui a cenar con mi familia, atención de lujo, la comida estuvo deliciosa, nos encantó todo, el servicio fue increíble por parte del team de TICO TICA cena.

這是我第二次入住蓬塔卡西克華爾道夫酒店，但第二次入住體驗卻並不愉快。飯店於2025年開幕。先說說亮點：- 飯店設施一流，泳池也很漂亮。泳池和熱水浴缸的選擇非常豐富。 - 只有少數幾位員工表現突出，例如禮賓部的Alexandra、餐飲經理以及La Finca餐廳的員工。 - 餐飲選擇豐富，飲品和雞尾酒也很棒。 - 孔雀餐廳令人驚艷！ - 第一次我們體驗了水療中心，非常喜歡，但第二次卻因為整體體驗不佳而放棄了。 - 度假村的海灘非常美麗，是瓜納卡斯特省最美麗的海灘之一，這也是我們選擇入住華爾道夫的原因之一。現在，我必須遺憾地寫下我們在華爾道夫的糟糕經歷：- 1月2日下午6點左右我們抵達時，前台工作人員態度非常惡劣，沒有提供任何迎賓飲品或乾淨的毛巾。作為鑽石會員，我被免費升級到了巴伊亞景觀一臥室套房。我告訴前台我不想接受升級，更想入住原先預訂的海景房。因為第一次來的時候我就知道巴伊亞景觀房根本沒什麼風景。當我要求前台幫我換回原先預訂的海景大床房時，她卻說不可能。她還跟我爭辯說巴伊亞景觀套房的臥室景色更好。她還說我們的禮賓是阿多奈，但他根本沒來。你能想像嗎？我們長途跋涉從城裡過來，就遭遇了這種「熱情好客」的歡迎。入住服務絕對稱不上五星級，前台應該停止和客人爭吵，更加友善熱情一些。 ——早餐：排隊的人很多，女招待態度也很差，感覺飯店客滿，員工根本應付不來。 ——海灘服務超慢，沒有沙灘巾。我們不得不站起來去找海灘俱樂部的工作人員。他們也沒給我們送水。每次我們都得站起來找菜單，還要主動叫服務生。高爾夫球車要嘛遲遲不來接我們，要嘛乾脆就不來。有一天晚上，因為車子一直沒來，我們只好爬到La Finca餐廳去吃晚餐。我覺得華爾道夫酒店的設施是五星級的，但是前台、海灘俱樂部和高爾夫球車的服務絕對達不到五星級標準。希望他們能加強對會員的訓練。

Do not discount the reviews here like I did. This is by far the worst ran Waldorf in the chain. When we arrived we had a terrible welcoming, and had to find someone to check us in. Then they told us we got an upgrade, but upgraded us to a single king bed despite travelling with my two kids. The then "downgraded"us to a bad double queen room with a terrible view of the walking path to the pool despite clearly being pretty vacant. They could have easily found us a better room. Then they only gave us a single continental buffet ticket despite being diamond where I should have received at least two (every other WA would give 1 per family member). They then told us the room wasn't available but would have it ready within an hour. They pre-charged $500 on my CC so we could get lunch and drinks in the mean time but the bars and restaurants couldn't access our account and couldnt use credit card. Then after hours of waiting for a room I climbed all the way up to the top of the resort to check on my room, which was ready but they chose not to tell us. In addition, the wifi wouldn't work even after having a new room number with an error that they couldn't access our reservation. The ground and resort are beautiful and the bar tenders were excellent. But the rest of the service ******. The front desk folks acted bothered by guests and didnt seem to care. The pool attendants didn't bring towels then yelled at me for opening the towel storage and grabbing my own. The food was awful and way overpriced for the terrible quality. A $30 burger that was over cooked, a burnt grilled cheese for the kids with cold fries. By the way, despite the other reviews, kids DO NOT eat free. Quite the opposite. We then went to Tico Tica for Christmas Eve dinner and spent the evening having the worst $300 dinner that I have ever had. Dry chicken, slow service, weak drinks. There are other reviewers here that mention the GM here, well he is the worst GM in the WA chain. Every other WA we have been has had expensive food and drinks but they were good, and they all had little attention to details that made you feel like you weren't getting nickel and dimed. Like Cabo WA's guac and corona's nightly. There is no attention to detail regarding the guest experience here. It's just nickel and diming and in 6 months word is already out about this location. That's on the GM here. If you come to CR then choose any other location like the 4 seasons for luxory or SLH if you want to stay in the Hilton portfolio. If you want a great WA experience go to Cabo or Cancun for a much better experience.