薩拉索塔麗思卡爾頓飯店(The Ritz-Carlton, Sarasota)

Séjour parfait à tous les niveau !

I am a Platinum Marriott Bonvoy member, and I had concerns about not booking directly, but all eligible upgrades were honored, as well as the late check out, so I was happy with my choice. This hotel has a fabulous beach house, so be sure to stay for the sunset!

Golf course and beach facilities are delightful. Hotel is in serious need of a makeover if it wants to keep up the reputation that it had in the past. Unsophisticated and inexperienced staff. No concierge in the evening. I was celebrating my birthday and was looking forward to a special hotel experience. Unfortunately, the hotel is not up to my standards and fell way short of my expectations. In a word… disappointing

It was amazing! We celebrated our 19th wedding anniversary. The hotel welcomed us with champagne and strawberries. The staff was very attentive and gracious. The property is lovely and the beach club is really nice. It was not crowded so we were able to sit out by the water. My only complaint is the spa did not give us a tour. This was surprising as we’ve stayed at other Ritz properties and were given tours before booking services. As a result we did not book any spa treatments despite planning to do so.

Our room was not ready for our 3pm check in. We had to wait an hour to get into our room. This was not good. We were exhausted after 9 hours in airports due to multiple flight delays. But we were given a glass of complementary champagne and decided to go the hotel bistro to enjoy snacks while we waited for our room. Highly recommend the delicious lobster roll! It was a very busy, noisy, crowded Friday night at the hotel. So many loud, unruly children running around. We were celebrating our 37th anniversary and expected a quiet, elegant weekend. It was not to be. Unfortunately, we didn't get to enjoy the private beach resort but there was an hourly shuttle service taking many guests & families there. We decided to drive to St. Armands instead for shopping & dining. The hotel is elegant and clean, and the staff from the concierge to valet were very helpful, but we will stay elsewhere for a more exclusive and relaxing experience next time.

Did not go above and beyond to make you feel welcomed. Service was disappointing and lacking even though you are paying full price. Not the service you expect from a Ritz. Also they barely recognize Bonvoy status - felt very transactional. Probably good for business conference but not for family vacation.

They were quite understaffed... our room was not cleaned until 5:30 pm.... unbelievable for the price we paid. When it was cleaned... garbage was not empties.. towels were not replaced. We left and went to the Weston.. half the price and better service.

The hotel room was nice - but I didn’t get my check-in confirmation text (that my room was ready) until nearly 5pm. And the next morning check-out was 11am sharp. So that proved to be a very expensive hotel room rate for very few hours of room usage.

Hotel excelente! Superou nossas expectativas. Impecável!