首先,首先要感謝在威斯汀的一次令人驚奇的經歷總體來說,一切都很好;從 Valet ,到服務,到房間的注意力,屋頂酒吧令人驚奇!!!我想花一個特別的時刻來表揚在餐館裏的 Rose 。她的服務,她的注意力,她的節奏態度,花時間去個性化,處理小問題,就好像他們根本不是問題一樣她對我們的反應團隊,特別是我自己,在早餐的幫助下,她的日子很好。
Amazing innovative hotel. From the moment you walk in your senses are filled with delight. From the gorgeous scent in the lobby to the visually beautiful art displayed everywhere, its a dream. The staff here was lovely from the front desk to the pool bar staff to the restaurant downstairs... impeccable! We had an amazing driver named Jim that shuttled us wherever we wanted to go and had really good suggestions and knowledge of the area. This hotel is a definite must when in town even if you're just popping in to see the art or have a drink.
I booked the hotel for one night, no breakfast included because I wanted to have breakfast with some friends at a restaurant nearby the next morning. The difference between breakfast included or not was 20 dollars. On my way there I realized they had added what I thought was the breakfast fee on my debit card to the total pending transaction. During check in they told me that Breakfast was Included and showed me the menu and times, so I didn't have any reason to doubt that the extra 20 dollars they had charged me was the breakfast fee. I didn't wanna make a big deal about it so I didn't say anything and just called my friends and we arranged to meet at dinner instead. Next morning when I was ready to have breakfast they told me that they made a mistake and breakfast was not included and when I told them about the extra charge on my debit card they explained to me that the extra 20 dollars was for incidental charges in case if I decided to use other amenities or services and not for breakfast. What a coincidence that the breakfast fee was the same amount as the incidental charges. They did remove the extra 20 dollars during check out but I ended up having a very mediocre super expensive breakfast there because it was already too late to call my friends and change plans again. Instead of 20 dollars I had to pay almost 50 for breakfast at a place that I didn't plan to have breakfast in the first place and they tricked me to do so.
We came in as a late check in and the night person Eric was amazing! Make sure to give him a pat on the back or an Amazon gift card lol he was awesome he definitely helped my family out with a smooth check in. Thank you Eric! Oh also everyone at this location was very nice. It was clean bed was comfy and breakfast was tasty and the pool was warm at night.
很好
102 reviews
4.6/5
每晚起價
NT$5,844
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4.8/5
很好
Xxc18The hotel has good hygiene, large rooms with simple breakfasts and nice coffee all day long.
Kathleen was very nice, attentive and very helpful. I looked forward to seeing her every morning at breakfast. She wasn't afraid to talk to people and help people at breakfast. Everyone just stood around, didn't help or even talk to you. You could tell that Kathleen loved her job and what she does. The front desk staff was amazing (Maria). Thank you to all the staff who made our 7 day vacation amazing!! My husband and I will definitely return. I forgot to mention the availability to ride the bikes was a pleasant experience and all the shops, mall and stores was in walking distance.
JJennifer LTruly a tropical paradise!! Amazing property and the nicest staff! The pool was the best!!! Made us wanna stay there all day long! I am definitely staying here again. Ext time we come to Florida! Super relaxing and laid back staff. Very accommodating
訪訪客用戶No exaggeration. Worst hotel experience in my life. Elevator broken. They offered to help bring up some of our luggage, which was nice, but the guy broke the handle off the suitcase half way up the stairwell. They gave us the wrong room number (written on the card envelope) and when we we trying to open the door, a guy in his underwear opened the door to pot smoke filled room with fists up and threatened to punch my wife. A/C was broken. Our room smelled. Our room door was broken. TV had issues Half way through my shower the water simply cut out - zero water for a few minutes We came back from dinner and there was a lady yelling at the front desk about how the microwave in the common area “f**ng Sucks! It won’t even heat up a simple thing!!” When we brought up these issues to the front desk, there was no empathy and the kid behind the front desk said there was nothing he could do. This place is incredibly mismanaged. There was zero empathy from the staff. I hope Hilton reads this and fires the manager and gets someone who can fix these problems so the next people who stay here don’t have such a horrendous time, as we and others had here.