Fairfield Inn & Suites Mobile Saraland

Front desk clerk was very nice and efficient. The hotel was clean and comfortable. We had three in the room and there were four towel sets. More often than not there are only 2. All in all a good stay.

My expectations were average. I expected a clean room and moderate service. I received a semi clean room that had no tissues, a broken fridge and broken microwave, no refresh the next day with new towels and fresh coffee packs for the room. I requested maid service the following day and still received nothing. They did not even come in and take out the trash.

Great employees! Ginger and Vicki were very friendly and the most observant people I've ever met in a service industry like a motel. They noticed my ring, left to me by my father, and commented on its beauty. More than that, they noticed it was fitting a little loosely on my finger, and gave me advice so I could avoid losing it! Over the last several months I've lost 30 pounds and it does fit more loosely than in the past. Just great people, going above and beyond to serve customers like me.

Booked this place on Expedia’s website for 1 night, paid for the night online then had to pay for another night when I got to the hotel. The young lady at the desk told us the reservation was cancelled by Fairfield, we were unaware we would still be charged for although it was cancelledI have been going back and forth with ******* and Fairfield for a refund

Gross Hotel Room was disgusting. There were stains on the shower door and a floss toothpick from the previous guests near the bed. Someone spilled a soda on the elevator the night we arrived and it had still not been mopped the next morning at 9:00!

Clean and the breakfast was tasty. Staff was attentive and polite. They have 12 pm checkout too. That extra hour means the world when you have work or other things to handle before leaving.