Fairfield Inn & Suites Mobile Saraland

Great staff. Mediocre breakfast.

I booked a 2 bed standard and even left a message stating we would arrive after midnight. Upon check in, the desk person said they over sold my room( which I booked and paid for days in advance) then says she was upgrading me to a room with a king and pull out. Which was ok with me however she then tells me for some reason I still owe 2$, strange but whatever I’m exhausted at that point from driving 8 hrs and just want to go to my room it’s only 2$. Once we get to our room we realize pulling out the sofa it is FILTHY! There were crumbs and sticky food all over the cushions, plastic cutlery left behind from the last guest stuck between the cushions, soda lids, and I am pretty sure the bedding wasn’t changed but can’t really prove it except for the strands of hair. I didn’t feel like arguing with the front desk about it because she seemed like she wouldn’t have made any difference with her apathetic attitude and she said the room she gave us was all that was left, so we roughed it. My husband spoke with the morning front desk but no manager was on duty since it was early Sunday. Maybe it was a one off situation but I am not chancing this place again, on the way back we booked different accommodations.

Front desk clerk was very nice and efficient. The hotel was clean and comfortable. We had three in the room and there were four towel sets. More often than not there are only 2. All in all a good stay.

My expectations were average. I expected a clean room and moderate service. I received a semi clean room that had no tissues, a broken fridge and broken microwave, no refresh the next day with new towels and fresh coffee packs for the room. I requested maid service the following day and still received nothing. They did not even come in and take out the trash.

Great employees! Ginger and Vicki were very friendly and the most observant people I've ever met in a service industry like a motel. They noticed my ring, left to me by my father, and commented on its beauty. More than that, they noticed it was fitting a little loosely on my finger, and gave me advice so I could avoid losing it! Over the last several months I've lost 30 pounds and it does fit more loosely than in the past. Just great people, going above and beyond to serve customers like me.

Everything was excellent. I recommend this 5 Star Hotel to everyone!!😊