避雷札幌VIA Inn,一星都不如,絕對值得負五星。事情是由於誤以為11時退房其實是10時,遲了30分鐘退房,和職員禮貌地周旋不到1小時的附加費用期間,有一位挑釁性很強的經理態度非常惡劣,走過來並憤怒地立即打電話報警,嚇到得本人和小孩立即付了一個小時的附加費,情緒控制有問題的人竟然也可以在連鎖酒店做經理,無語了。
Google 大部份新舊一星評級都是投訴這位經理,這間酒店明顯不歡迎中國籍遊客,當你有機會不幸碰着該位控制不到情緒的經理而又需要溝通時就會十分之受氣,去旅行應該開開心心,受氣是絕對不應該的。不明白該位經理為何不想服務客人還留在服務業,時至今天他仍然十分驕傲地說絕對不怕投訴,可見酒店是支持他的這個個人至高無上的做法,這酒店的服務還是留給日本當地人吧。
住宿方回覆: Dear William818,
Thank you very much for your reservation at Via Inn Prime Sapporo Odori.
We appreciate your time and valuable feedback.
We are very grateful for your kind words about the location and convenience.
As you mentioned, our hotel is conveniently located, within walking distance of Odori Station and Susukino Station on the subway.
It's located in Tanukikoji Shopping Street, so it's relatively unaffected by rain and snow. Please feel free to use our hotel when you visit the city for sightseeing.
All our staff look forward to seeing you.
Manager, Via Inn Prime Sapporo Odori