This place was filthy, loud and smelly. It did not look ANYTHING like the photos and the spa bath was not clean enough to be used. When we enquired about using our stays vouchers over the phone, the reception were great. They told to go ahead and book through bookings.com and they’d sort it out on arrival. When we arrived, they said ‘no’, because we’d booked through a website we couldn’t use the vouchers. When we arrived we dropped our bags and went to dinner, disappointed at the state of the place, but unaware of the fact that the door to the room DID NOT LOCK!!! As we only discovered this at 9pm, reception were not available. When we went to speak with them in the morning, they found us a different room, but we’re evasive about refunding or admitting that the room was below standard. The second room was better in that it locked up, but it was still pretty gross. Run down, cheap, dodgy linen, higgledy-piggedly EVERYTHING. There were no extra blankets in the cupboards or spare pillows. A total drive. I imagine Millhouse’s dad living here one day.
翻譯