聖馬蒂紐設有 Spa 的飯店

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig

La camera è in realtà un grazioso mini appartamento con camera, bagno e cucina con buoni spazi a disposizione. Avrebbe bisogno di qualche lavoretto di manutenzione (la porta della doccia non chiude bene, pareti un po' rovinate, filtro del bagno cieco non pulito...) La pulizia generale è buona, peccato solo per il pesante odore di fritto presente all'interno (non abbiamo capito se qualcuno avesse cucinato o se veniva dell'esterno, pur tenendo aperte le finestre non è andato via). La host ci ha accolti con molta gentilezza parlando bene in inglese. La posizione è molto comoda per raggiungere la zona centrale a piedi ma è assolutamente sconsigliato arrivarci in auto. Pochi giorni prima dell'arrivo abbiamo ricevuto una mail da LovelyStay.com che ci informava che il centro storico è interdetto alle auto dei turisti e ci suggeriva una via vicina dove parcheggiare. La via in questione è stretta e con pochissimi parcheggi a bordo strada e impostandola sul navigatore non si trova. Dopo oltre 3 ore alla ricerca di un parcheggio con code chilometriche abbiamo lasciato l'auto in stazione e pagato un taxi per arrivare alla struttura (c'è anche l'autobus che arriva nella piazzetta principale). Ovviamente il traffico congestionato non è colpa di chi gestisce la struttura ma ritengo che sia necessario informare meglio chi la deve raggiungere per evitare disagi. Pur essendo partiti con ampio anticipo da Lisbona abbiamo mancato l'ingresso a Quinta de Regaleira, che purtroppo non siamo riusciti a vedere, perdendo anche i soldi del biglietto per 2 persone.

Lovely hotel , centrally located in Sintra with easy access to shops and restaurants, Room was great, clean, and spacious with a view of the National Palace. Breakfast was very good and all the staff were polite, attentive and happy to help. We enjoyed our brief stay

Sintra itself is an amazing place to visit. And this guest house will long be remembered, starting with booking. We arrived, jet-lagged in a car arranged by Karen -- the owner. (Do get an introduction to Vera who runs the car service with her family.). The guest houses is clean, tastefully decorated and comfortable in every way -- from the bed to the pillows to the towels and the toiletries. It is close to the center of town, but on a quiet street that feels private. It was easy to get to palaces and restaurants -- or get a car from Vera! Breakfast was simple but hearty and delicious -- all that we wanted. The only room available when we booked was the Family Room, but we were charged a lower rate for only 2 of us. While it didn't have the large windows and balcony of other rooms -- it did have sky lights which brightened a spacious, very comfortable room. The heart of this guest house is Karen. She is gracious, she's efficient, she cares about her guests, and she's full of stories and ideas for your stay. She explained piri piri sauce, told us where to get Travesseiro and her opinion on palaces to visit, answered questions via email promptly as we planned our visit. Listen to her email advice about arrival (Being in a Heritage area has its drawbacks. I recommend not having a car there.). When I overflowed the coffee maker (Oops) she calmly and immediately got it cleaned up (and the bed made while they were at it). I could go on and on. Stay here. You'll understand.

This place is absolutely amazing! Nothing to fault! Me and my friends stayed here for my 40th birthday, sharing 2 rooms with an interconnecting door and kitchenette. It was clean, quiet, spacious, nicely decorated, stunning views and just perfect for us all round. The breakfast basket delivered to the room at the time we chose was spot on and helped with our 'lazy' get ups in the mornings. The staff were so friendly and helpful and made us feel so welcome. Perfect and highly recommended place to stay!!

在葡萄牙的其他 Quinta住了,我們期待着一個比這更高的酒店,因此有點失望。這更是一家酒店房間,一層二級或三級的法國台,如果你知道:那麼舒適,漂亮,但簡單。這裏沒有客房的便,我們對接待感到失望:我們很難找到這個地方(路上沒有板,門前有一小板),我們在門口,我們停車,然後在交往前就走兩次,她講法語和英語,很好,我們有房間和一張舊的一張照片,上面有附近的餐館和去參觀的地方名單,我們說早餐時間,露出,就這樣了,在外面的檢查時,更簡單了:我們找到了人,所以我們剛剛離開了,就走了。最多:- 在鄉下,所以安靜,不太遠(強制車)去參觀Sintra--美麗的 teras,有沒有熱水池--在台上自由進入冰箱:基於信心,你在裏喝酒,然後在裏或離開的時候付錢--早餐工作人員非常有用--坦率地孤立,所以4-5km 在找到什麼吃飯之前,車-舒適的牀,但間和室,而且非常潮:我們兩天的手提箱都了--不瘋狂的早餐:在酒店房間裏,我們會期待更大的注意,如果你去辛特宮,先去讀TripAdvisor的意見和建議,因爲這真的是世界的裝(!) 所以最好安排一下

This is a perfect little spot for being a few blocks to the center of Sintra, yet a little off as to not get all the noise. The hostess here, Dulce, is a very kind, caring woman. My phone fell into the sink and stopped working. I travel alone and had no information to my next place. Dulce took the time to sit with me, let me use her personal phone and assured me that everything would be okay. She did absolutely everything she could for me. This is the place you want to stay if you are traveling alone and need assistance within daytime hours. Not sure about night but I am confident they would help within their capability. Please note, the houses are very old and you can hear the people above you. There was an elephant staying above me so, PLEASE be aware of the people below when you walk across the room. Or ask for a top floor ~ all stairs. I also wish there was a small fridge in the room. Overall, an excellent place to stay with caring people there to welcome you and bid you farewell. I would highly recommend staying here if not having a fridge isn't an issue.