聖地亞哥機場溫德姆飯店的評論

住宿方回覆: Thank you for sharing your experience. We’re glad our location close to the airport and complimentary shuttle service made your journey easier, and that arranging it in advance through WhatsApp was convenient.It’s also great to hear that you enjoyed the variety and quality of our restaurant, giving you more time to relax without having to travel elsewhere for a meal.We hope to welcome you back the next time you’re passing through Santiago.Sincerely,Nicolás AránguizCommunity Manager

住宿方回覆: Thank you for sharing your experience. We’re glad our restaurant team was able to resolve the breakfast issue and that the complimentary airport shuttle made your departure convenient.We’re sorry about the odour in the first room, the limited window in the replacement room, and the confusion regarding whether breakfast was included in your reservation. We understand how frustrating this must have been and will share your comments with our reception and housekeeping teams for review.We also appreciate your feedback about the pool and breakfast selection.Sincerely,Nicolás AránguizCommunity Manager

住宿方回覆: Thank you for sharing your experience. We’re glad the airport transfer was punctual and that you enjoyed the food at our restaurant, as well as the complimentary coffee and water.We understand your comment about having to wait until 3:00 p.m. to check in. While early check-in is subject to availability, we know that waiting can be inconvenient after a long journey.We hope to welcome you back on your next visit to Santiago.Sincerely,Nicolás Aránguiz Community Manager

住宿方回覆: Thank you for sharing your experience. We’re glad you enjoyed the hotel’s modern style, facilities, and convenient location near the airport. It’s also great to hear that the complimentary shuttle service made your journey easier.We appreciate your comments about the booking process and the importance of reserving the shuttle in advance. We’re sorry that the chat option in the email did not receive a response, and we’ll share this with our team so the communication instructions can be reviewed.We hope to welcome you back on your next visit to Santiago.Sincerely,Nicolás AránguizCommunity Manager

住宿方回覆: Thank you for sharing your experience. We’re glad you enjoyed the spacious room, breakfast, and other dining options, as well as the gym and pool.Our location is especially convenient for airport stays, although we understand it can feel far from the city centre. We’re also sorry that traffic noise affected the comfort of your room and appreciate you bringing it to our attention.We hope to welcome you back on a future visit to Santiago.Sincerely,Nicolás AránguizCommunity Manager

住宿方回覆: Gracias por elegirnos cada vez que haces escala en Santiago y por compartir tu experiencia con tanta claridad. Nos alegra saber que nuestra ubicación, las habitaciones y la comida del restaurante han sido convenientes durante tus distintas estadías.Lamentamos que la atención en recepción no haya sido consistente, especialmente considerando que eres miembro Wyndham Diamond y nos has visitado en varias ocasiones. Aunque el ingreso anticipado está sujeto a disponibilidad, entendemos que la situación y la forma en que se comunica pueden marcar una gran diferencia.También agradecemos tu comentario sobre los precios del restaurante. Compartiremos ambas observaciones con los equipos correspondientes para su revisión.Esperamos que tu próxima estadía sea más satisfactoria.Atentamente,Nicolás AránguizCommunity Manager

住宿方回覆: Thank you for sharing your experience. We’re glad our complimentary airport shuttle and advance coordination through WhatsApp made your transfer more convenient.We understand that dining options around the hotel are limited, and we also appreciate your feedback about the breakfast.We hope to welcome you back the next time you’re passing through Santiago.Sincerely,Nicolás AránguizCommunity Manager

住宿方回覆: Thank you for sharing your experience and for recommending us. We’re glad our front desk team helped arrange your early airport transfer and kept you informed through WhatsApp before your flight to Easter Island.It’s also great to hear that you enjoyed the spacious, bright room and were pleasantly surprised by the food at our restaurant.We hope to welcome you back on your next trip through Santiago.Sincerely,Nicolás AránguizCommunity Manager

住宿方回覆: Gracias por compartir tu experiencia con tanto detalle. Nos alegra saber que encontraste el hotel acogedor, cómodo y bien cuidado, y que destacas especialmente la amabilidad y preocupación de nuestro equipo. También es muy grato saber que disfrutaste de la amplitud de la habitación y del desayuno, incluyendo la atención del chef y la preparación de pedidos especiales.Lamentamos que la cena no haya cumplido con tus expectativas en relación con el precio y la calidad de los platos. También nos preocupa el zumbido constante que mencionas, ya que entendemos perfectamente que te haya impedido descansar. Si pudieras compartirnos el número de la habitación, nos ayudaría a revisar el origen del ruido con nuestro equipo de mantenimiento.Agradecemos sinceramente todas tus observaciones.Atentamente,Nicolás Aránguiz Community Manager

住宿方回覆: Thank you for sharing your experience. We’re glad our airport shuttle service and WhatsApp communication made everything easy and convenient for you.We hope to welcome you back the next time you’re in Santiago.Sincerely,Nicolás AránguizCommunity Manager

住宿方回覆: Thank you for sharing your experience. We’re glad the airport shuttle made your journey convenient and that you were comfortable with the room, bedding, and bathroom.It’s also great to hear that our early breakfast service worked well for your travel schedule.We hope to welcome you back the next time you’re passing through Santiago.Sincerely,Nicolás Aránguiz Community Manager

住宿方回覆: Thank you for sharing your experience. We’re glad you enjoyed the spacious, well-equipped room and breakfast, and that our complimentary airport shuttle made your connection easier.It’s also great to hear that our luggage storage service was helpful for your trip to Easter Island. We appreciate your reminder to fellow travellers to take care of their belongings while exploring the city.We hope to welcome you back the next time you’re passing through Santiago.Sincerely,Nicolás AránguizCommunity Manager

住宿方回覆: Thank you for sharing your experience. We’re glad our location and complimentary airport shuttle made your connection easier and that you were able to rest well before your next long flight.It’s also great to hear that you found the price reasonable and enjoyed both the restaurant and room service.We hope to welcome you back the next time you’re passing through Santiago.Sincerely,Nicolás AránguizCommunity Manager

住宿方回覆: Gracias por compartir tu experiencia. Lamentamos la confusión con el desayuno incluido en tu reserva y entendemos perfectamente tu molestia al recibir una respuesta diferente en recepción.Aunque haya existido una diferencia entre la información enviada por Ctrip y la recibida por el hotel, sentimos que no pudiéramos ofrecerte una solución más clara en ese momento. Revisaremos lo ocurrido con nuestros equipos de recepción y reservas para evitar situaciones similares.Atentamente,Nicolás Aránguiz Community Manager