This hotel was a last minute change by our tour operator, and we are so glad it happened. The hotel has the most amazing rooftop pool and bar, with fabulous views of Santiago with the Andes behind. The staff were really friendly and helpful. We arrived late after a long flight, and headed straight up to the rooftop for a delicious cocktail. The rooms are a good size and breakfast was good too. We wished we could have stayed a few days longer just to chill out in the pool and sip cocktails on the roof taking in the views.
I am staying in this hotel for half a month, and everything is amazing! Today I got to know the “Ky Bar”, being attended by Luis, who helped me a lot to unravel Cristobal’s special drinks, and wow! After half a life I’ve started to like gyn!! Such an amazing bar. This thing should be in NY. I was also attended by Yasna, and everything has been great. 10/10!!!
We were here for 3 nights during New Years this year. Exceptional Hotel. Location: Las Condes which is a very affluent neighborhood in entire Chile. Very close to a shopping mall with lots of restaurants. It is very safe around here. Hotel: it is very unique and exceptional compared to Marriotts. It feels like a JW Marriott and probably one of the best Marriott hotels in the world. The grounds are huge with a couple of restaurants with excellent food.. the breakfast buffet is comprehensive while the Latin Grill is a fine dining experience. Rooms: We were upgraded to a corner suite with sweeping views of the Andes mountains. Both the bedroom and the lounge were huge. The bathroom was exceptional. Services: impeccable . The staff very polite and friendly. We had a great time and will highly recommend this hotel. Would stay here in a heartbeat.
This is based on two stays / two rooms a week apart. This hotel is substantially better than the one at the airport. Bed was comfortable and a/c is strong. Wifi good throughout the hotel. Water pressure excellent, although the water smells so chlorinated as to be pool water. The room was clean, but they need to change their mopping chemicals. There is a slippery residue throughout the room which is really noticeable if your feet are wet. Breakfast was a travesty. Buffet with no alternative. Scrambled eggs, toast, very few pastries, fruit, and cereal. That’s it. Coffee machine wasn’t working (gasp). It was free, though, maybe. The staff wasn’t actually sure. Transfer from the airport is on request and free. Send flight details ahead of time and your driver will arrange pickup via WhatsApp. Transfer back is only on the hour, but you can pay $20 for your own five minute taxi if you want. Reception staff speaks English. But no one else did (including restaurant / bar staff). The hotel doesn’t accept any cash payments. The price is reasonable and offsets the above problems. I would stay here again for a layover. The hotel is not suitable for a city visit.
訪訪客I loved this hotel! The staff was really wonderful and accommodating. Juan was at the front desk each morning with a greeting of ”Good Morning Madame.” Nicolas was very helpful in arranging my stay prior to the visit, which was helpful. Every staff member was really friendly and accommodating. They served a small breakfast buffet in the main level each morning, even cooked eggs to order if you'd like. I went to this country traveling as a solo female. This was a nice location because it's walking distance to several restaurants and a lovely park. I felt completely safe in the area. My favorite was the Peruvian restaurant! I had this amazing seabass dish with scallops and calamari with a sauce on top. This was all on a bed of risotto. Chilian wine...fantastic! I wasn't familiar with this region's wine and was surprised at how good it was. My meal, paired with a lovely Chilian Sauvignon Blanc Reserve was so delicious that I went back and had the same thing the next night.
There is also a hill about a mile away that has the Christ statue, that is very walkable. There is a Japanese Garden on the hill. If you can't walk there, there is a funicular and the Uber car service worked just as it does in the US. One tip, if you're from the US or North, the maps will be backwards on Google. Just google directions to get them in the direction you're going. I got lost the first day until I did my Google search on how to fix.
The only problem I had was the language. Very few people speak English. I even went to a restaurant, fine dining at a park, quite lovely, but nobody spoke English and the menu was only in Spanish. To make matters worse, my phone died! Be prepared with how to use Google Translate, that will help, but if your phone dies, you're dead in the water. I found it very hard to communicate with people, which would not have been as bad had I not been traveling alone. I found it to be very isolating. I even took a tour with an English-speaking guide. I thought great, now I can chat with people, but NO! It was a guide who spoke Spanish, then translated to Portuguese, then English. I was the only English-speaking person on the bus. The museums, a few are only available in Spanish so no point going to those if you don't speak Spanish.
Other than the language barrier, I had a lovely time. My highlight was my hotel and the staff!
訪訪客用戶Amazing hotel right in the heart of town, walking distance to the restaurants, parks and city center. The rooms are on the smaller side but it wasn’t a problem at all. We’ve enjoyed the view from the pool, their wine bar and restaurant and cozy lounge with free coffee and delicious desserts. Everyone in our party staying in Santiago longer have extended their stay. Definitely staying here again when back to Santiago.
The room was lovely and clean. The personnel was warm and welcoming, speaking to us in Spanish (as per our wish) despite our limitations. When we found ourselves stumped, the non-English speakers would whip out their phones to find a translation and help us. Much to do just walking around the neighbourhood. Warned about possible pick-pockets we acted accordingly and had no mishaps of any kind. Santiagans were helpful and friendly everywhere we went. We had a pleasant time. The only glitches were the changing of our towels, despite the Echo-friendly sign and instructions (hang up towels not to be changed daily) and an unglued grid in the washroom that was a tripping hazard and left the room less inviting. Both were addressed promptly and with a smile.