拉方達廣場飯店

Okay. Not great, not bad. Our stay was okay. The hotel is aging and feels run down compared to our last stay 5 years ago. The bed was comfortable but the pillows are aged and hard. The room was clean but the finishes are aged and can only be cleaned so much. Front desk staff was kind and helpful. Bell Tower staff were kind and helpful. Valet/bus boy on arrival was great. Valet/bus boy on departure was rude.

So I want to give a full 5 stars because there was so many amazing things about the property, but there was a little that could be improved. First off you are not getting a better location on Santa Fe plaza..the parking was seamless, the hotel was really historic and decor was fantastic. It was super clean and our room was cleaned fast and we never had to ask for anything. The only thing that could use some love are the rooms themselves. I heard that part of the hotel was remodeled, but I was clearly on the side that wasn’t. Not typically a huge deal but the rug under the beds was so stained and old that I had to wear my flip flops every time I walked in the room. The bathroom definitely needs some attention and the biggest issue was the AC. It was struggling to work and so loud it woke me up all Through out the night. For the price and the grandness of the hotel I just wasn’t expecting things like that to be overlooked. Beautiful hotel and I would stay again, maybe I’ll just ask for the remodeled side next time.

We were very disappointed to be first placed in an experimental room recently remodeled next to the service entrance on the ground floor. It was cramped and very noisy. We asked to be moved but because we booked with a third party vendor ie *******, the receptionist said we could not be moved. The next morning we spoke to the desk manager, Wenona, and she immediately and graciously upgraded us to the new Terrace Inn wing. This area was extraordinary and we felt incredibly appreciated as La Fonda customers despite the confusion created by being ******* clients. We are eternally grateful for this experience with La Fonda, which happened to be my birthday celebration. Thank you La Fonda for this classic experience of Santa Fe hospitality. We loved it and will be back. The management staff went above and beyond to ensure we had a wonderful stay with them. Its reassuring that despite being ******* customers are still appreciated. ******* needs to pay attention to this market trend and ensure its customers are treated as well as we were in this exceptional instance.

motel not a hotel La Fonda at the plaza is more of a motel. I did not spend the night there. I ended up driving about 18 hours total yesterday because I had nowhere to sleep because I didn't want to sleep in a motel. It was dirty, it was loud, there wasn't even a full shower door so I couldn't have a hot shower. The towels were stained. There was a funky smell in the room. I was almost in tears. Paid almost $600 for a room that I could not sleep in because it was too shabby for me. The carpet was stained, there was dust all around the room, all of the furniture is old and not in a cute way. I ended up driving until almost 6:00 a.m. to get home to sleep in my own bed as opposed to staying there. I will never come back.