拉古納生態度假村&自然保護區

Lugar recomendado para visitar con la familia y/o amigos muy bien servicio y comodidad para una estancia inolvidable. Espero volver. Espero volver pronto porque la verdad si estuvo muy bien el servicio

1. **Rodent Problem in the Room**: We arrived to find rat droppings on the bed, which I had to clean and throw away. That same night, a mouse ran through my luggage. Management’s resolution was to move us to another room for two days and then back to the old room, causing extra inconvenience. Instead of offering a refund or something meaningful, they offered us a dinner, as if that would fix the issue. 2. **Terrible Wi-Fi**: The Wi-Fi was almost unusable. It only worked in one tiny corner of the room. If you want to watch something on Netflix, you’d better have strong legs to stand there long enough to finish an episode. For a hotel charging premium rates, this was unacceptable. 3. **Dated and Falling Apart**: Everything in the rooms and common areas—furniture, rugs, cushions, and bed comforters—felt like it was at least 15 years old. The power went out **five times**, and the lights constantly flickered, making the experience even worse. It’s clear this place hasn’t seen a renovation since its last good review in 2013. 4. **Unreliable Showers**: For two days, there was no hot water at all. On other days, the water was either scalding hot or freezing cold, making showering a miserable experience. 5. **Overpriced Pool Access**: The “pool” looks more like a decorative fountain. To use it, you must notify the staff 4 hours in advance, pay $26, and can only enjoy it for a maximum of 1 hour. Come on—I paid $250 per night, and you’re charging me to heat the pool for 1 hour? Are you that desperate to pinch every penny? How about offering at least some mediocre luxury service! 6. **Mediocre Dining Options**: The restaurant offers only a vegetarian menu, which we don’t mind, but the food was mediocre at best. Adding small meat options would provide much-needed variety, especially since you cannot walk anywhere for alternative dining. 7. **Understaffed Service**: At the old wooden "antique" restaurant, there was only one employee juggling roles as a busboy, waiter, and bartender. He was very accommodating considering he had to play so many roles. 8. **Nonexistent Amenities**: The hotel advertised a gym, but it was closed and empty, which was not disclosed during booking. 9. **Unreasonable Refund Policy**: Due to an emergency, I had to leave a day earlier and requested a refund or partial credit toward my bill. I was being reasonable—even a partial refund would have sufficed. Unsurprisingly, the owners refused and instead offered a credit for a future stay. Honestly, I’d rather sleep in a canoe in the middle of the freezing lake than step foot in this place again! This property needs a **total overhaul** to live up to even basic standards. If you’re considering staying here, don’t. Look into alternatives like **Casa Palopó** or **Casa Prana**, even if it means changing your plans. I regret not staying elsewhere. Avoid this place at all costs.