皇家棕櫚加拉帕戈斯希爾頓格芮精選飯店

This hotel was amazing! First of all, Alejandro is the best and will show you around the 300 acre property when you arrive (with a welcome drink of course). The property is remote and relaxing and the villas are beautiful. Highly recommend to anyone looking to get away!

Hotel was just so run down. All of the property looks super run down, the lights on the walkways are half out, the paving is falling apart, so is the pool and the tennis courts. We had a few of the separate houses - you can see the ocean from one or two of them. The layout of the suites is super weird, there is a whole room for a bathtub that has a dining room table in it (but don't run the tub because the water smells like sewage and looks brown), the shower barely sprayed water and in different corners, everything had a smell. Because the houses are separate from the main area getting service is difficult. Service is pretty spotty, many of the staff do not speak English and are not interested in helping. Food at the hotel is awful, really for all of breakfast lunch and dinner. Getting into town is difficult because you have a 30 minute drive each way. There are really no redeeming qualities here.

Das Haus liegt einsam in den Bergen. Es gibt hier noch viel Renovierungsbedarf, aber das Personal bemüht sich nach Kräften, die Gäste zufriedenzustellen. Sehr schön waren die einzelnen Bungalows, welche renoviert wurden, jedoch nicht luxuriös sind. Das Frühstück hat völlig ausgereicht, könnte dem ein oder anderen Gast vielleicht zu spartanisch sein. Beim Abendessen gibt es nicht viel Auswahl, allerdings war das Essen sehr schmackhaft. Tipp: Ein Dinner im Lavarestaurant!

Excelente hotel, el manejo de los jardines y el paisajismo demuestran el interés por mantener un ambiente agradable. La atención del personal, siempre atentos a las diferentes inquietudes. El clima en este sector de la isla es bastante fresco ideal para aquellos que no soportamos mucho el calor. Recomiendo 100% este hotel.

Prospective guests should know that the previous owner let the property get a little run down. When new ownership purchased a little over a year ago, they began investing in needed improvements, starting with the rooms. And Villa 3 was amazing. I was so thrilled to stay there, with the incredible privacy and magnificent view. But ownership is not finished renovating the rooms -- I saw that Villa 7 was undergoing renovation. Everyone was extremely friendly and helpful. I especially want to shout out Carlos for the tour of the onsite lava tube cave, and also Alejandro for his helpful advice. I very much enjoyed my two-night stay, and would especially recommend doing 2-3 nights before or especially after a cruise, for anyone looking to just relax. But my advice to the hotel would be to prioritize a couple of issues: #1 - The entrance road absolutely must be paved or sealed. You want to be a luxury resort in the highlands, but the first impression your guests get is a very bumpy, rutted road. Entering your property should feel magical, and it's very much the opposite. #2 - The staff's level of English profiency is simply unacceptable for a Hilton-branded property. I speak halfway-decent Spanish, so this wasn't an issue for me, but it absolutely will be a problem for many of your international guests. This is obviously an issue when wait staff can't describe a flavor of ice cream, because they don't know the words in English. It's a problem when front desk staff get confused about questions and give wrong answers. Part of creating a luxury experience is eliminating those kinds of hiccups. You should have the staff start doing an hour of English work every week, even with people like maintenance and landscaping.