Our family spent the weekend at La Bahia to celebrate my youngest son's birthday. First impression, beautifully designed hotel located directly across from Santa Cruz beach; clean, attentive valet as you drive up and excellent front desk staff. There was a bit of a delay checking in due to a mix-up with our credit cards however it was quickly resolved and meanwhile we were treated to beverages and "treasure chest" welcome gifts for our kids. Highlights: Beautiful views of Santa Cruz from rooftop and pool areas. Cleanliness of entire hotel, rooms sustainable room amenities and complimentary beverages and snacks. Suite decor is a relaxing beach vibe, with a comfortable sitting area, large television and sleeper sofa for guests. King size bed and pillows for a comfortable night sleep with additional television in bedroom. Nespresso coffeemaker for coffee or tea, cold beverages and a complimentary bottle of wine! Bathroom was spacious and provided everything needed for a great customer service experience including robes and slippers. Heated pool, jacuzzi, bar, outdoor fire pits and well-maintained, relaxing pool environment. Low Tide restaurant provided delicious starters and entrees for casual dining. It was nice to have options if you don't want to leave hotel. Our suites were located on the 3rd floor and we loved that it gave us easy access to the pool deck as sliding doors open out to the pool area. Valet parking is currently $50 per day, however if you have someone coming for the day or prefer a more economical option, street parking is available around the hotel with the Park Mobile app as the easiest way to pay directly from your phone. The hotel still has some "new business" kinks to work out but I still give it 5 stars because it is evident that everyone is working very hard to ensure an exceptional guest experience. Whatever minor issues arose, there was always someone there willing to make things right and prioritize guest satisfaction. For our family, these efforts make all the difference and although this is the first time we planned a weekend stay in Santa Cruz, thanks to the great experience at La Bahia, we are now planning to make this a yearly family tradition!
翻譯