An amazing property with carefully selected features and decor. Pity about the service. Couldn’t book online and went to make reservation in person. After the friendly and inviting welcome from Koketso at the gate, and Leon who offered welcome drinks and helped with luggage, the rest of the service was mostly lack luster. The waiters in the dining area during breakfast were completely disengaged on both mornings, checkin took 25 mins but with upfront payment checkout is a breeze, and we had to ask if our room had been made because someone started and then seemingly left. We couldn’t find the checkout time anywhere in the room, and when we requested late checkout, no concessions were made even for 30 mins. Owen was very helpful with the Jacuzzi and restored some of the rating in giving here. I would go back for the property, it’s beautiful, but the service standards need some work - I can’t quite explain it, it feels put on, plastic even.
6 評價