If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton
The hotel is situated in an excellent location and is clean with friendly staff. It can get loud at nights around the pool so maybe avoid the ground floor. I stayed here before and I have the same type of problem. If you have booking or billing query it's impossible to reach the department involved. I called and mailed but no lifts the phone or mails an acknowledgement. Its very disappointing.
The Leonardo In a class of its own .. We spent four nights at The Leonardo in a two bedroom grand suite. We were pleasantly surprised on arrival to be greeted by warm friendly staff and a beautiful reception area and lounge. The art work throughout the property is stunning and adds to the general feeling of being in a high end establishment. There was initially some mix up with our booking but Penelope was very helpful and made sure that we were able to check in without any delay. After our Moet&Chandon welcome drink we were taken to our well appointed suite which had everything we needed to make our stay comfortable. The Al La Carte breakfast was very high quality (although slow to arrive at times) and had enough choice for everyone. Presentation was top notch and we left the hotel each morning feeling very satisfied and ready for the days adventures. Overall, this is a gorgeous hotel in an excellent location. It is made even more homely by the attentiveness of the staff who are alway on hand to make sure that no needs go unmet. Special shout out to Penelope, Bobo ( aka The President) Paulina, Tshepo & Ray (Security Door Man Extraordinaire) !! Great team !
I spent a night at Onomo Hotel Johannesburg Sandton and was pleasantly surprised by the experience. Check-in was smooth, with welcoming and attentive staff. The room, while modern and well-maintained, was a bit on the snug side; perhaps higher room categories offer more space. Breakfast was a highlight, offering a range of tasty options to start the day. The hotel's location is ideal for both business and leisure travelers—just a 5-minute walk to the Sandton Gautrain station and literally across from Nelson Mandela Square/Mall. I’d definitely recommend it to anyone visiting the area!
I had an exceptional stay at the Radisson Blu hotel. The staff provided outstanding service, from the friendly and efficient front desk staff to the knowledgeable and attentive team members who went above and beyond to meet my needs. Their personalized care made me feel valued and well taken care of throughout my stay. I highly recommend the Radisson Blu hotel for its exceptional staff and memorable hospitality.
JJaikalaHotel is rated at 5star but the amenities are quite average. The standard king size room is smaller than I have experience in some other hotels if that range. You do not find water glasses in the room. Room service is very slow and sometimes your call will just keep transferring between room service and reception if you needed something. If you ordered food in your room, you have to make payment immediately. It does not amount up to check out. There is only one restaurant, one cafe in the hotel. You can walk up to nearest restaurant for your food that is 800m away.Pool is there but you have to carry your own towel. The day we arrived, there was a birthday party around the pool with loud music. We avoided going to pool side. Shoe shiner is in the lobby and if you get your shoes cleaned he needs to be paid as compliment and that complement begins with 100rand minimum. To me it’s an average hotel and ok for a couple of days. It had some conference going on so extra crowd was also in the lobby for the two days we stayed If you are looking for a luxery experience, better choose another hotel. This hotel is ok for not more than two days of stay.
訪訪客用戶I stayed at the southern sun hyde park hotel at Aug 2023 when the Bricks were held in Johanesburg, All the hotels were full and many diplomats and bodyguards were in the hotel, but they managed the situation very well, Recommended for family and business trips because of nice view, clean rooms, great restaurant, kind staff Located in a good neighborhood and beside hydepark shopping centre
The establishment is quite lovely with an excellent location. Although my booking was advertised as including breakfast, this apparently only referred to some cereal, fruit and juice, which I found a bit misleading. I was informed that a hot breakfast can be ordered separately.
This is a very nice hotel with exceptionally friendly staff - from the porter that carried my luggage to reception and the breakfast staff - all friendly, neatly dressed and professional. The room is very big and the bathroom had a bathtub and seperate shower. There is mildew growing on the walls but nothing a little bit of domestos cannot sort out. I needed some body lotion - reception had it sent to my room within 2 minutes - Charlotte Rhys - fantastic. I can highly recommend the hotel.
MMARK BIBERSONStaff was quite receptive and really helpful, all facilities were functional and the room was impressively tidy. It was worth every penny.
Cheers!