萊昂納多飯店

Everything was up to par from reception to the room and the service was beyond amazing

This hotel is overrated for the price tag. The only thing 5 star about it are the upper floor rooms and the view. Even the alto bar wasn’t that impressive. Breakfast is okay and lacks variety. The one thing that left me a lot to be desired was service at the reception. Some of the people working the reception act like they own the hotel. Zero customer service. When I arrived I needed to charge my phone and asked to borrow an adapter. The next day the reception guy asked if I’ve brought it back, I said no. He said he’ll add a 500 rand charge until I bring it back. What need do I have with a South African adapter worth 100 rand? (I saw the price on it) When I checked out I left it on the bed but he needed to physically see it to remove the charge. Then since my flight was at 10pm and I had checked out at 11am, I was just going to hangout at the hotel. I asked this same guy if he can give me wifi access but he said they’re not allowed to after one has checked out. This hotel is cheap with their wifi. So I couldn’t work on my laptop the whole day. Bottom line I doubt I’m going to be staying here again. I didn’t get my moneys worth. My friend was staying at the Maslow and I toured the place and it seemed they had more to offer their guests for half the price.

The Leonardo In a class of its own .. We spent four nights at The Leonardo in a two bedroom grand suite. We were pleasantly surprised on arrival to be greeted by warm friendly staff and a beautiful reception area and lounge. The art work throughout the property is stunning and adds to the general feeling of being in a high end establishment. There was initially some mix up with our booking but Penelope was very helpful and made sure that we were able to check in without any delay. After our Moet&Chandon welcome drink we were taken to our well appointed suite which had everything we needed to make our stay comfortable. The Al La Carte breakfast was very high quality (although slow to arrive at times) and had enough choice for everyone. Presentation was top notch and we left the hotel each morning feeling very satisfied and ready for the days adventures. Overall, this is a gorgeous hotel in an excellent location. It is made even more homely by the attentiveness of the staff who are alway on hand to make sure that no needs go unmet. Special shout out to Penelope, Bobo ( aka The President) Paulina, Tshepo & Ray (Security Door Man Extraordinaire) !! Great team !