約翰內斯堡桑頓萬怡飯店

Nice 2 bedroom unit. Good amenities. Great location

I was satisfied with the service provided during my stay. The front desk staff provided recommendations to enjoy the city although limited on a Sunday. However, I forgot my pair of sunglasses behind. When trying to retrieve them and coordinate to get them returned while still in South Africa vs. waiting until I return back to the US, it has become a huge hassle. In fact, there was not much assistance offered by the staff. Gratefully the hotel I was staying at in White River was gracious enough to assist in coordinating to get them shipped to me to my hotel in Cape Town. I was highly disappointed by the lack of hospitality by the front desk. It was literally as if I'm on my own. Rather than trying to find solutions, it was yes we have them but that was it.

A quick and effective check-in. The rooms are spacious and well equipped, the linen and towels were good quality. All of the staff well welcoming, very helpful and did everything they could to make our stay as pleasant as possible. The upstairs bar is very (maybe too) comfortable :) , and setup to enjoy your meal if required, we spent 2 delightful evenings up there with Victor. A very minor equipment concern was quickly resolved by the staff. Any transport requirements were promptly addressed. Overall an EXCELLENT and well priced experience

I booked at this hotel as it was close to where I had to attend a workshop. It was only for one night and I arrived close to dinner time. Staff were super friendly. Check in was quick and professionally done. The lady at reception informed me of all the key information I required. Room was spacious , clean and well stocked with beverages. The linen and towels were clean and of high quality. After a long day, I opted to have dinner in my room. One of the staff brought me a menu and within a short time delivered the most delicious warm meal. The chips were the best I have had by far. I can recommend their plant base burger. The room has a small kitchenette which was well stocked. The whole room lacked nothing. At breakfast the chef prepared me a custom meal that I asked for. Service was excellent in all. Since I left early, I was presented with a made up lunch. Hotel is close to other attractions. A short Uber drive connected me to my event and the shopping mall. Also close to Gautrain station.

There was no hot water during my stay. The first line of support could not and did not provide feedback even when I followed up many times. Eventually, I got moved to a second room, that also did not have hot water- and that was also dirty. The breakfast buffet and service was exceptional.