濱水貝斯特韋斯特度假村飯店(Best Western Edgewater Resort)

We had a very mixed experience. The property and where it’s located is awesome! Our view of the lake was better than pictured! However, one of the beds in our room had very wet sheets under the comforter, so wet, the mattress was wet - really weird! Because we booked with a third party (**********) they would not discount our room, and were slow to fix it, that was super disappointing!

No air-conditioning corridor and the facility staffs are not professional attitude in greeting customers and questions. Very good lake-viewed location but the food and other services are not impressive.

Wish I could give this 5 stars! Everything was amazing except the beds… those were abit rough!

The location was ok, no real advantage in the winter. When I made the reservation I asked about the hot tub and was told it was in service year round. When we checked in on 1/28 we were early. There was a problem with hot water for some of the rooms and they relocated us. I asked at that time (2pm?) about the hot tub. I was told it was refilling. We went into town to watch our Lions play the 49ers. We returned around 7, the hot tub was filled but tepid, cool.. I inquired again and was told it takes a long time to heat. NOT 5 hours! I checked it the next morning, still cool. Told the front desk. Same answer. Came back that evening after skiing and went to the hot tub,STILL COOL (same temp as the pool). I reported to the desk again, and again told the SAME THING??? Next morning at check out I went down to see if it had changed and ran into one of the maintenance guys by the pool/hot tub pump and heater room. He said they had fixed the issue with the boiler for the rooms in the one wing. I told him about the hot tub, he was not aware there was even an issue. We were very dissapointed. I get that your place is primarily a summer spot, but if you are selling rooms to skiers and they want a hot tub . . . ??? A secondary issue was the strong musty smell on the 2nd floor in the hall and rooms. I stay at Best Westerns, and related, regularly. This was sub par for my experiences. Stuff breaks, but to tell me it is ok and not even call Ron or Bill for repair???

No hot water! The staff, very few that there was, was AMAZING!! Way too work together, be kind and get things done.

Check in was fast, friendly and efficient! I love the location of the hotel, close to shopping and with amazing views.

The property is very convenient to the shopping. Have a hot spa and pool. Very clean with view of the water.

It was a nice stay for New Year's Eve. The facility was clean and comfortable and the staff was great!