努瑪德開放式公寓飯店

We had an early flight and landed at 6 AM, so we kindly requested an early check-in around 3 PM—what is actually the standard check-in time at 90% of hotels worldwide. When we arrived at the hotel at 2:30 PM, we were told that not only was the room ready, but we had also been given an upgrade. Great news, we thought. However, shortly after, the receptionist seemed to hear something from a senior colleague, and suddenly the story changed—the room was no longer ready, and check-in was now delayed until 4 PM. We decided to wait in the lobby, but noticed that other guests were checking in without issue. This prompted us to ask again about the status of our room. To our surprise, we were then told that the room had actually been ready for a while. When my girlfriend inquired again about the upgrade we were told about earlier, the new receptionist became visibly uncomfortable and suspicious, as if we were trying to cheat our way into an upgrade—which is ridiculous, considering it was their colleague who first mentioned it. That same colleague, when asked again, conveniently did not confirm anything. The whole experience felt disorganized and frankly unprofessional. The front desk staff lacked communication and transparency, and the way we were treated left a very poor impression. Definitely not the level of service one would expect.

The staff went out of their way to assist in directions, recommendations, and when we lost key to replace after we were out late!! The breakfast was lovely! To offer coffee would be super but we bought our own.

Buena ubicación en una zona verde y tranquila alejado del centro de San Sebastián, habitación moderna bien equipada y bien de decorada no muy grande pero suficiente, buena limpieza.

Todo muy bien, tal cual la descripción.