We visited the restaurant of the hotel on a not so busy evening of May, this is the experience my family and I had - They were quick on assigning us a table, the person who received us, quite kind and efficient - After waiting for 15 mins or so, there was no sight of someone to bring or tell us the menu, we had to go to the nearest table for the carte. - When the waitress arrived, we ordered some eggs me sandwiches, she took note and left. After some time she came back with one plate, we would’ve shared of said plate if on the table was any cutlery, we weren’t served forks, knifes or napkins, so we had to ask her for them, it again took time 👌🏻 - The eggs were served with some chips that appeared burnt and after waiting some more time, about 30 mins, no other plate was on our table. We then had to ask for clean glasses and I asked for my sandwich to be cancelled, seeing that it was taking so long. - After that, we tried the eggs, which were not so good, we asked to cancel the other eggs and to bring instead another sandwich. The waitress was loosing her patience, told us that it was a problem from the kitchen’s side, that she only served and that’s it. In my humble opinion, when in teams, it doesn’t cut it to criticise your own people, it’s about unity to provide the best service and have a good working environment. - I took a quick trip to the bathroom, wasn’t able to use it tho. There were four stalls and a baby changing table, the floor was sticky, there was piss in some WC and dirty paper over the table. - When I arrived back, we asked to speak with someone who wasn’t so irritated at our requests, the person who attended us was extremely polite and that’s one of her reasons our experience here was not a total disaster. We cancelled everything except the water and waited for the note. -Since no one came to tell us what to pay, we stood up and went to the nearest waiter to ask for it. He asked his colleague for it, the waitress that had attended us was visibly angry and tried to debate the issues we had. A scene was about to begin when the manager stepped in and tried to ease tensions, he succeeded but the waitress answered in a very poorly mannered way. - We were invited to the water by the manager and he apologised profusely. They’ve had issues since the afternoon since one of their teammates fell doing laundry. Im taking some time into writing this review because truly this experience was not the best, if I were to read this review I would guess it’s from a motel or small restaurant, yet this is supposed to be a renowned place. Sadly dissatisfied and disappointed to be honest, we hope change comes to this lovely 19th century building.
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