瑞福來傑斯城市景觀家庭旅館(Casa Reflejos City View)

ME ESTAFARON!! Realicé una reservación para Mayo, cancelada anticipadamente, el día de la reservación llamé a consultar por el parqueo y me indicaron que no tenían registrada mi reservación y que la habitación reservada estaba fuera de servicio o que la podía usar, pero que no tenía agua caliente, vieron que fue un error de comunicación interna, por lo que quedaron de reservarme nuevamente o si no era posible, realizarme la devolución, a la fecha de hoy, no obtuve ninguna de las dos....... Definitivamente no recomiendo el lugar menos con la nueva administración. Adicional, tienen un pésimo servicio al cliente, no se embarquen...

They didn’t change the sheets. They didn’t clean because the maids quit. The owner was drunk and rude. The worst experience ever!! I want my money back.

I showed up with my family after paying a deposit in February for half of one night (it’s May 31), and the young adult who opened the gate said there were no clean rooms/no working hotel!! And when I showed him my receipt that I paid a deposit and the woman’s name who took it, he said no one by that name worked there!! It’s not a lot of money, but that’s not the point. I GOT SCAMMED by this “hotel”! And I had to find another place for my family to stay. I suggest Trip Advisor take this place of its list or put a warning on it.

Pros - gated parking, nice area, Uber available - use it as driving was difficult Cons - the stay did not match the description: there was no daily housekeeping, there were dogs on the property including at the pool and hot tub when it said no pets, the laundry was not self serve and charged for it, there was not someone at the desk 24 hours and it was not always manned by trained staff. One night the maintenance worker that was there gave keys to our unit to new guests and they entered our apartment after midnight when we were sleeping. We did get an apology the next day with the explanation that he didn't know the unit was occupied.

Customer service at this hotel is absolutely disappointing now.. I've never made a review about any establishment like this, but they really pushed it.. this place was awesome for years, but now the new management really don't understand the concept of caring about their customers.. they really do not care.. its unfortunate to see a good thing come to an end.

Stayed here overnight to catch our flight home Beautiful view Secure location

Amazing stay. Rooms are spacious and very clean. Wifi was very fast and allowed me to work without problems. Front desk staff was very helpful and kind. They exceeded my expectations. Definitely recommend!

no commuication, over priced

I did not expect to be that much beautiful view. Just get ready to go up some good stairs if you choose the highest room. It's like a studio apartment, but overall very private and beautiful.