博爾戈聖奎里科多爾恰B&B - 卡皮塔諾系列

優秀的酒店，分佈廣泛，乾淨，早餐非常好。物超所值

優越的地理位置和優質的結構。房間很大，早餐超棒

Siamo già stati in questa stupenda struttura e siamo tornati , silenziosa situata in zona pedonale San Quirico d'Orcia è meravigliosa e la struttura una perla incastonata. Esistono strutture per ogni esigenza anche per chi ha animali, hanno posteggio a pagamento diversamente esiste quello libero appena fuori dal borgo. Immancabile la cena da loro. Personale gentilissimo come tutti i toscani! Torneremo in autunno. Mara

Albergo diffuso promosso a pieni voti, noi abbiamo alloggiato alla Torre Camaldoli ma le strutture sono una più bella dell' altra. Bagno pulitissimo e confortevole anche se non ampio (siamo pur sempre in strutture medievali e vincolate), in meno di 5 minuti dal parcheggio si raggiunge la struttura e uno dei tanti gentilissimi ragazzi del personale viene ad accogliere dopo che abbiamo telefonato per avvisare del nostro arrivo. Camera ampia, confortevole (al nostro arrivo era già bella calda, così come il bagno), in una casa medievale in sasso con salottino e beni di conforto (thè/ bollitore) al piano terra. Ci viene offerto un calice di benvenuto con piccolo aperitivo nella zona bar della struttura principale, per la cena avevamo già prenotato altrove ma la colazione del mattino, presso la trattoria della struttura, è stata favolosa. Personale super disponibile, la struttura ha un occhio attento agli sprechi pur essendo sempre pronta ad aggiungere ciò che si desidera. Rapporto prezzo qualità ottimo, avendo provato ora l' albergo diffuso non faremmo cambio con l' hotel tradizionale.Il borgo e i negozi meritano una visita in qualsiasi momento dell' anno (per noi è la terza volta). Sabato e domenica li abbiamo passati alle vicine terme di Chianciano, terme sensoriali un giorno e piscine termali Theia il secondo giorno. Fantastico!

Unfortunately, our experience at this hotel was far below any acceptable standard, especially considering the price we paid. The first impression was disappointing – although check-in was stated to begin at 4 PM, we arrived at 4:20 PM and the room still wasn't ready. We were met with bags of linens and a cleaner who had just started cleaning. We were only able to enter the room at 5:20 PM, without any prior notice of the delay. Had we known, we would have stayed longer in Florence instead of waiting around unnecessarily. After finally entering the room, I was met with another unpleasant surprise – the bathroom floor was wet from mopping, and I slipped the moment I stepped inside. Given everything that had already happened, this was the final straw. Additionally, while the parking is technically nearby, it is accessed via a flight of stairs, which is extremely impractical if you have luggage – as we did. This information was not provided, but it absolutely should have been, as it’s crucial for many guests. An even bigger issue was the shared space – a kitchen and dining area used by all guests, located directly outside the rooms. Nowhere in the accommodation description was it stated that the rooms are within a shared apartment. Had we known that, we never would have booked our stay here. You can constantly hear other guests literally sitting outside your door, which does not contribute to any sense of privacy or comfort. The room also lacked basic amenities such as a trash bin, aside from a small one in the bathroom. And as an “apology” for everything mentioned, we received a voucher for their shops – which were closed every time we tried to visit. In short, a lack of transparency and a complete disregard for the guests. A huge disappointment and a poor experience I wouldn’t wish on anyone. It’s a shame, because this accommodation could have had potential – if it were managed by someone with more professionalism and respect for their guests.

我們在 Torre giardino segreto b&b 預訂了幾個晚上，每晚 205 歐元。我們到達時被告知我們的房間還沒有準備好，但他們會把我們安排到一樓的 Mughetto 房間的其他地方。房間設計非常精緻，為巴洛克風格，橫樑外露。浴室很小，配有一台不工作的風扇，一個垃圾桶，無疑是被踢進去的（被一些粗魯的客人踢進去的），只想被扔掉，牆壁也很髒。我們放下行李並在鎮上散步。幾個小時後，我們回來時發現吹風機（在包包裡）在房間中間滴水，放在地板上的一灘水中，而我們的化妝盒底部濕漉漉地放在馬桶蓋上。 我請他們做出解釋，MARCO（這是我們入住期間唯一的正面因素，我們感謝他的善意和理解）告訴我們，水管工已經來修理壞掉的虹吸管了。她叫來清潔工來整理浴室，更換吹風機，並把化妝盒拿到乾洗店烘乾。 不幸的是，不幸的事情才剛開始。我們總共在兩天內換了 3 間房間（在飯店和 Transept Portal）。 您可以在 Borgo Capitano Collection 餐廳的花園中享用早餐，溫度為 13 度，讓您的體驗更加完美！第一天早上，我們魯莽地這樣做了（幸運的是，我們還穿著夾克），但第二天早上，我們拒絕了，並要求外帶。您一坐下，就會拿到兩塊砧板，一塊砧板上放著果醬/蜂蜜/榛子奶油，另一塊砧板上放著各種麵包和一些袋裝麵包乾！他們會要求您喝一杯熱飲，如果您想要酸奶，那麼您必須從一張桌子上的 3 種早餐中進行選擇。 2 份甜點（蛋糕或羊角麵包）和 1 份鹹味小吃。 請注意，在餐廳，我們去吃佛羅倫薩牛排，並要求在裡面吃飯（儘管花園裡有人穿著羊毛衫吃飯），我們被帶到了一個有開著窗戶和門的房間。在寒冷中吃飯，帳單為 110 歐元（不含酒水）。我們還沒到那裡。 儘管服務很差，但退房時以現金支付 4 歐元旅遊稅而沒有收據的笑話讓我們笑了。 秀多，實質少。 很多年輕人願意取悅顧客，但拒絕的顧客太多了。