NOI卡薩阿塔卡馬飯店(Noi Casa Atacama)

Indiferenca - Um hotel que teria tudo para agradar o cliente , mas que por indiferenca nao agrada . Indiferenca no atendimento na recepcao no acolhimento no cuidado do espaco fisico sobretudo nos jardins , nos arranjos da recepcao ( terrivel) nas varandas internas com as almofadas rasgadas .... etcc Espero que facam a diferenca neste hotel porque o Atacama e um roteiro muito ESPECIAL E VOCE PASSA COM ESSA INDIFERENCA DO HOTEL NOI!! TRISTE !!!!

Estuve en el hotel disfrutando de la magia experiencia del desierto. Sin duda el Hotel esta muy bien ubicado en el corazón de san Pedro de Atacama, así mismo ofrece habitaciones espectaculares y servicios diferenciales como cafés durante todo el día, té y agua. Muy lindo. Lo recomiendo

Ambiente Experiencia Atención Presentación de los platos Solicitud de platos que no se encuentran en carta Sabor Calidad de productos Creatividad del chef Fusión con productos de la zona Opciones variadas Se puede ingresar sin estar hospedado 3 ambientes Buena carta de vinos Excelente opción para los precios y calidades de San pedro de Atacama en un lugar autóctono rústico pero 5 estrellas fuera de la calle caracoles

The service is poor, and despite communicating my arrival and excursion departure times, the room was not ready. We had to open our suitcase in the lobby and change in the restaurant's restroom. I witnessed similar situations with other guests on different days. This might be acceptable for a hostel, but not for this hotel. It's evident that the hotel is in need of renovation. The hotel relies on its reputation and doesn't make any effort to improve.

The front desk staff are friendly but don’t fully explain the basis of ones stay. We were HB and you either have a choice of their 3 course fixed menu or you can take the wider menu and have a credit against your meal cost, the latter a far better option. We only realised when we took lunch on our third day and were handed the menu we had had for the last two evenings. Housekeeping is excellent, room was always remade well and turned down at night. However this is not a 5* hotel and given we paid effectively $600 per night genuinely overpriced. I would not stay here again but that is both because the value offer is sub par for what it is and there are plenty of other hotels in the area and also because they genuinely do not understand customer service. Also the pool area is tiny with very few beds around it so for the few hours you may have when not on tours you really don’t have anywhere to relax aside from your room. There is a nice outdoor dining seating area but only one table has shade at lunch. They do offer breakfast bags if your tour starts before they do which was good and they also have bikes you can use if you want to explore on wheels. Walkable to the main area of town in 5-10 minutes, location good. Be careful as you cannot pay by US$ debit card (Revolut, Monzo cards not accepted), the T&Cs at the time of booking sent by the hotel stated that ‘at the time of check in a credit card will be requested as a guarantee or another method of payment’ this is not an issue and is standard and I gave a credit card. Also their T&Cs stated ‘the national sales tax (19%) may be charged at check out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP) and present a valid passport along with the migration card that they received upon arrival int eh country at check in’. So where does this state that you cannot on check out use a debit card in US$ which is accepted universally across all of Chile, it does not state this anywhere. When checking out and presented with my hotel bill I was asked to pay in US$ ($2436.43) for our 4 night stay. I handed over my debit card and the front desk lady tried to take payment but said that a debit card in US$ would not work! She then told me that I could pay in Chilean pesos. So I converted the US$ to Chilean Pesos in front of her on my debit card (incurring fx charges) and then once I represented the card she then told me that I would now have to add 19%, where in their T&Cs is that stated!! So having been told that the T&Cs were actually incorrect and now having incurred over $50 of foreign exchange charges for no reason, I then paid using a credit card which has its’ standard fx charges. Yet NOI hotel T&Cs are not accurate. I raised a complaint via an email and it took over a week for the hotel to come back and not acce

Hotel muito bom. Quarto amplo, confortável, limpo, vista para o jardim e piscina. Tem varanda. Banheiro e chuveiros bons. Amenidades. Café da manhã excelente. Tem infra de spa, mas não utilizamos, assim como a piscina. Colaboradores atenciosos. Somente a assistente de quarto um pouco distraída, esqueceu troca de toalhas e sabonete e deixou a chave da porta. No mais muito bom mesmo.

Fue una semana genial, el lugar muy limpio y ordenado, todo bien dispuesto para disfrutar. Me encantó lo amplio de la habitación, y me sorprendió lo bien aisladas que están - llegue a pensar que estábamos solos en el hotel jajaja. Queda muy bien ubicado del centro de San Pedro, recomendable. El único punto bajo es el sistema de ventilación, para el nivel de Hotel y valor por noche, no cuentan con aire acondicionado.

El aspecto exterior más bien pobre no tiene nada que ver con su interior. Las paredes de adobe, cañas y troncos esconden uno de los hoteles más encantadores que he estado nunca. Minimalista, limpio, aseado, personal atento y muy amable. La comida excelente. Altamente recomendable.