DiscoverTessa's Place Staycation your ultimate staycation retreat! Perfectly located in Holland Park Condominium Southwoods City, we offer cozy accommodations, modern amenities, and a serene atmosphere. Relax, recharge, and create unforgettable memories with us.
我的女兒和家人去年7月29日住了2晚2個套房家庭房。房間夠大。我們唯一不喜歡的是每個房間裏面都有一隻。總共2只。我的女兒抱怨這一點,因爲我們有2 x 8個月大的嬰兒。接待員確實做出了迴應,並試圖捕獲和殺死。廁所中的一個水槽在我們最後一次入住時確實被堵住了。空調很好。酒店只需要保持他們的衛生和清潔,並試圖擺脫他們酒店上的。否則,hoyel工作人員對酒店很好,位置很好,靠近主要城市和市場。
The property is clean but lacks a lot of things which we found during our visit as under: 1. The lady all-in-one staff at the property lacks hospitality skills, she speaks to the guests as if they are doing a favor by giving a room to the guest for the tariff they are charging. 2. The property pictures look beautiful but the reality of the surroundings outside the property is sad. The property is good. The property is far from the city centre and transportation is a bit of a challenge. 3. We booked for a single standard but due to oversight we booked the room with a shared toilet upon reaching the property when we realized our mistake we were told that if we needed an attached toilet then we had to upgrade the room by paying additional Php.300 which we agreed but later we realized that the lower end room had TV but this upgraded room is without TV. 3. The property shows a ”Kitchenette: in all rooms and the pictures on the property listing also show cooking utensils, a kettle, and a microwave but we did not find the cooking utensils and we were told that cooking is not allowed in the rooms and we should not use the microwave oven also too much. refer picture. 4. There is no wardrobe in the room. A small clothes rack is provided which can accommodate only two towels weight and anything more than that will damage the rack itself. There is no luggage storage space as mentioned in the listing. 5. No towel hangers or any kind of racks or hooks in the bathroom for clothes and towels. Refer picture. 6. We were provided a pair of slippers of two different colors and different sizes, refer picture. 7. Listing says 24-hour check-in/out but we were told at the property that check-in/out is at 2 p.m. and left before 12 noon. 8. Last point is that the property is very far from the main city center and there is no proper food & beverage facility around the property at least for 5-6 km radius. I wish to inform the property management to take the above comments in a constructive manner and work on them and make changes to the listing and also look at improving upon the points and not take them otherwise and reply as they have done to many comments here in a very unprofessional manner. I have been a hotelier myself for the past 34 years and our first rule always was ” The guest is always right”. However, Thank you Palines Management for accomodating us and providing us with your available services.