住宿方回覆: Dear Guest, Thank you for your wonderful review of Timberland Highlands Resort!We’re delighted that you loved the beautiful views, especially the stunning pool and sunset, and that our Front Desk team made your stay even more enjoyable. It’s also great to know you appreciated the quality of our Italian restaurant and our well-equipped sports facilities.We truly appreciate your kind words and look forward to welcoming you back again soon!Warm Regards, Maffy Escueta Operations Manager
住宿方回覆: Dear WinfreyChen,Thank you for taking the time to share your feedback regarding your recent stay at Timberland Highlands Resort. We’re glad to hear that you enjoyed the scenic views and the variety of facilities, including the pool, gym, basketball court, and rock climbing wall.We sincerely apologize for the inconvenience you experienced with our breakfast service and the limited selection at the yogurt bar. Your comments have been shared with our culinary and service teams to ensure better replenishment and variety moving forward.We appreciate your honest feedback as it helps us improve our offerings and guest experience. We hope that despite the concerns you encountered, you were still able to enjoy your stay overall, and we look forward to welcoming you back in the future.Sincerely,Kar RegroGuest Services Manager
住宿方回覆: Dear Ann Cocos,Thank you for your detailed feedback and for choosing Timberland Highlands Resort for your stay. We're happy to hear your parents enjoyed the anniversary greeting and that your family had fun with pickleball and in the playroom. We appreciate your comments about the room booking confusion, the playroom hours, and the calls before checkout - these are valuable insights that help us improve. We're glad you enjoyed the great view and overall experience, and we look forward to welcoming you back for an even better stay!Sincerely,Kar RegroGuest Services Manager
The place was clean and well maintained.
The location is not near everywhere, like it's isolated from the main city.
Service is good but the crew isn't sure where our room is.
Amenities are okay.
翻譯
住宿方回覆: Dear Jenie Lynn,Thank you for taking the time to share your feedback. We're glad you found Timberland Highlands Resort clean, well-maintained, and appreciated our service.We understand that our location offers a peaceful, nature-filled escape which may feel a bit isolated from the city hustle. As for the room directions, we apologize for any confusion and will work with our team to improve guidance to ensure a smoother arrival experience for our guests.We appreciate your honest comments and hope to welcome you back soon for an even better stay!Sincerely,Kar RegroGuest Services Manager
Julien Aleli
入住於 2025 年 5 月
家庭出遊
8 則評論
10/10
超棒
發布於 2025 年 6 月 25 日
A kid friendly staycation near manila. We really enjoyed our stay here like we are already planning on coming back 😅
翻譯
住宿方回覆: Dear Julien Aleli,Thank you so much for your heartwarming review! We're absolutely delighted to know you and your family had such a wonderful and kid-friendly staycation with us here at Timberland Highlands Resort. It truly means the world to hear that you're already thinking about coming back - that’s the best compliment we could receive. We look forward to welcoming you again soon for more relaxing and joy-filled moments together!Sincerely,Kar RegroGuest Services Manager
ilahayes
入住於 2025 年 2 月
家庭出遊
14 則評論
8.5/10
很好
發布於 2025 年 3 月 24 日
I recently had the pleasure of staying at Timberland Heights Resort, and overall, it was a lovely trip. The resort offers a similar atmosphere to Shangri-La Boracay, though naturally not at the same level of luxury and elegance. However, it provides a great vacation experience, perfect for stays of at least two nights to fully enjoy activities like the Outdoor Cinema, Bonfire with S’mores, and swimming in the infinity pool with its stunning views of both the city and nature. It’s a place I would return to and recommend to friends.
That said, there are a few areas where improvements could be made. First, attention to cleanliness could be improved, specifically with the coffee mugs and kettle in the room. Ours had hardened residue, particularly around the mouth area of the kettle. Fortunately, the Manager promptly addressed the issue by replacing the mugs, glasses, and providing us with a new kettle, which was much appreciated.
Additionally, I’d like to bring up a concern regarding the swimming pool. My son has swum in numerous pools both locally and internationally, and this was the only time he experienced an allergic reaction. We initially thought his fever was related to a cold, but on our last day, he developed rashes, which we later learned were due to an allergic reaction. The rash began on his neck and spread to his shoulders, chest, back, and limbs. After visiting his pediatrician and undergoing lab tests, it was confirmed as an allergic reaction. We suspect that it may be related to the chemicals used for pool maintenance, as this was the only pool that triggered such a reaction after over 20 others.
While this was an isolated incident, I think it would be worth the management’s attention to review the chemicals used in the pool to ensure they’re safe for all guests. This would help to avoid any similar experiences for future visitors, especially those with sensitive skin.
I truly hope to return and celebrate future occasions at Timberland Heights Resort, and with a few adjustments, I’m sure it can continue to offer even better experiences for all its guests.
翻譯
住宿方回覆: Dear ilahayes,Thank you for your thoughtful and detailed review. I’m glad to hear you had a lovely trip and enjoyed our resort’s activities, especially the outdoor cinema, bonfire with s’mores, and infinity pool with the stunning views.I sincerely apologize for the cleanliness issue you encountered in your room. I’m grateful I was able to personally attend to the matter promptly. Your feedback is valuable, and we will continue to ensure that such issues are addressed swiftly in the future.I’m also very sorry to hear about your son's allergic reaction after swimming in the pool. We take this matter seriously, and we understand how concerning this must have been. While this is an isolated incident, we will review our pool maintenance procedures to ensure all chemicals are safe for our guests, especially those with sensitive skin.We truly appreciate your understanding and your constructive feedback. We look forward to welcoming you back for an even better experience and are committed to ensuring a safe and relaxing environment for all our guests. Thank you again for sharing your experience with us!Sincerely,Kar RegroGuest Services Manager
Christina C. Luche
入住於 2025 年 6 月
家庭出遊
12 則評論
10/10
超棒
發布於 2025 年 7 月 11 日
It was our 5th time. As usual, love the service.
翻譯
住宿方回覆: Dear Christina C. Luche,Thank you for choosing Timberland Highlands Resort for the fifth time! We’re truly honored by your continued trust and love for our service.We look forward to welcoming you back again soon for many more memorable stays!Sincerely,Kar RegroGuest Services Manager
訪客用戶
豪華房
入住於 2025 年 4 月
家庭出遊
1 則評論
10/10
超棒
發布於 2025 年 5 月 26 日
Twice na nakapag stay here. Still nakakarelax nagkaproblema lang sa elevator. Pero masaya naman ang buong pamilya ko.
翻譯
住宿方回覆: Dear Valued Guest,Thank you so much for coming back to Timberland Highlands Resort! We’re glad to hear you and your family still had a relaxing and enjoyable stay. We apologize for the inconvenience caused by the elevator during your visit, and we want to let you know that it is now fully operational for a smoother experience next time. We look forward to welcoming you all again soon!Sincerely,Kar RegroGuest Services Manager
訪客用戶
尊貴豪華房
入住於 2025 年 4 月
好友出遊
6 則評論
10/10
超棒
發布於 2025 年 8 月 4 日
I love the place and the amenties are superb! Bedt place to stay if you want a quiet life foe the meantime
翻譯
住宿方回覆: Dear Jhoanna Kim,Thank you so much for your wonderful feedback! We’re thrilled to hear that you love Timberland Highlands Resort and found our amenities superb.Creating a peaceful and quiet retreat for our guests is something we truly value, so it’s great to know you enjoyed that aspect of your stay. We look forward to welcoming you back soon for more relaxing moments in our mountain sanctuary.Sincerely,Kar RegroGuest Services Manager
訪客用戶
入住於 2025 年 5 月
夫妻/情侶出遊
6 則評論
8.0/10
很好
發布於 2025 年 7 月 15 日
the place are nice and the city view are very beautiful
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住宿方回覆: Dear Anabel Ranigo,Thank you for your kind words about Timberland Highlands Resort! We're glad you enjoyed the beautiful city views and the overall ambiance of the place. We hope to welcome you back soon for another relaxing and memorable stay!Sincerely,Kar RegroGuest Services Manager
匿名用戶
尊貴豪華房
入住於 2025 年 1 月
家庭出遊
1 則評論
9.5/10
極佳
發布於 2025 年 2 月 24 日
Very accomodating staff, and rooms are as features. Very clean rooms. My kids enjoyed the facilities- playgrnd, pool and unli smores. Overall, it's a 10/10.
翻譯
住宿方回覆: Dear Valued Guest,Thank you so much for your wonderful review!We're delighted to hear that you had a 10/10 experience at Timberland Highlands Resort and that your kids had a fantastic time enjoying the playground, pool, and unlimited s’mores! It’s also great to know that you found our rooms clean and exactly as featured, and we truly appreciate your kind words about our accommodating staff. Your feedback means the world to us, and we can't wait to welcome you and your family back for another amazing stay!Sincerely,Kar RegroGuest Services Manager
住宿方回覆: Dear Ezoh, Thank you for taking the time to share your detailed feedback and for highlighting the aspects of your stay that you enjoyed, particularly the beautiful views, breakfast offerings, and available hotel activities.We also sincerely appreciate your honest comments regarding accessibility, pool temperature during the cooler months, and the quality of the à la carte dining experience. We understand that these factors may have affected your overall stay, especially for guests traveling with children or those seeking more nearby attractions and dining value.Please know that your feedback is important to us and will be shared with the concerned teams for review and improvement. We continuously strive to enhance our facilities, dining experience, and overall guest satisfaction, and insights from experienced travelers such as yourself are highly valuable.Thank you once again for your constructive feedback and for giving us the opportunity to learn from your experience. We hope to welcome you back again in the future for an improved and more enjoyable stay.Warm Regards, Maffy Escueta Operations Manager