美國長租公寓豪華套房 - 聖地亞哥 - 聖馬科斯(Extended Stay America Premier Suites - San Diego - San Marcos)

After a lengthy drive we arrived at the hotel and we needed to use the facilities fairly urgently. In the lobby there is a mandated handicapped/public restroom that we tried to utilize while waiting our turn to check in. The lobby restroom was locked, with a handwritten sign stating, "Staff Only." We asked to use the bathroom & were told by the staff that we could not. The Hotel & property itself are fairly new, so all the rooms are clean and have not had time to be abused yet by guests. The small kitchenette was great. A smaller full refrigerator/freezer, a mini stove top, full size sink and microwave were included in our room. However, no silverware, plates, cups, pans etc were provided. Unless you packed your own kitchenware you had a fairly functional kitchen that you had no tools to use. Additionally, no ice buckets were provided, & no ice machines are on grounds. You have a freezer, but no ice trays. We booked a multi night stay, & on night 3 we requested to have housekeeping make our bed & exchange our towels. Staff at the front desk told us housekeeping services are provided only once a week, & if we wanted service, we would be charged an additional fee to have our room cleaned. We were told we could bundle up all our used towels & bring them back to the lobby for exchange. We found the staff to be unwilling to accommodate any of our issues, & only provide minimum customer service.

Amazing!! I had to book last minute for New Years and just needed a nice clean space for the night for a reasonable price and I had such a pleasant experience. They are newly opened and wow this place was spotless (I'm a neat freak) and everything was so clean! The staff were kind and I liked the studio set-up. There is no breakfast yet but there is a full kitchen with appliances available. Parking is free and is tucked away in a good area not far from the freeway and a shopping center but not noisy. I slept so comfortably, I would definitely come back and stay again!

Property was not on a busy road. Friendly front desk staff. The hotel seemed either new or remodeled. Only complaint, which isn’t the property’s fault, is a next door business had bright lights which shined through my window and kept me up all night.

Super clean, everything is new. They’ve been open for a couple of months. Super friendly staff. The only inconvenience was that on the app it says they accept cash but once at the counter they did not.

The property is great brand new so everything is new and very nice and comfortable. Staff is great. Will be back

Bsjdis

Easy check in. Lobby doors lock at 10 pm so no entry after 10 pm which made it feel safer. Room was very clean. It has kitchenette but you need to request dishes etc from front desk.

I personally had no problem with the hotel but my wife complained about the refrigerator noises. No worry, she is a big complainer😀