聖何塞南居家飯店(Residence Inn San Jose South)

The GM was welcoming and helpful. The front desk gentleman was nice but did not seem to know much about anything. We specifically requested our room be made up as we were a large family group and visited in each others rooms throughout the stay but our room was never cleaned. There was no fresh towels , no bed made ,no trash removed, people just toss their dirty linens and trash in the hallway to be collected. We asked for extra pillows and were told there weren't any but were given an extra blanket to use. The pool and courtyard were nice with a seating area ,firepit, basketball court and BBQ. Breakfast was great ,cold and hot selections, fruit, yogurt, bagels, toast, coffee, tea, hot chocolate, milk and juice. Complimentary coffee and cookies in lobby, nice perk for families. Small commissary with snack items in lobby . The hotel itself is old and desperately in need of a renovation upgrade. Room rates should be much lower based on the condition of this hotel ,it does not have the usual Marriott standard at all. We were charged an additional $81.00 after check out with no explanation and inquiry through Marriot was ignored. It is dark ,smelly in areas and strong cleaning fluid smell in other areas. Carpets are dirty , our curtains were ripped, mattress on sofa bed was awful ,pool towels are paper thin and threadbare. Room linens are not bad and Queen mattress was acceptable. The location is okay, across from a plaza with several places to eat ,pizza, bagel, greek, sub sandwiches, short walk to McDonalds and Mexican, Lucky grocery shop and Ross. You do need to cross a busy 4 lane highway but its pretty quiet later in the day. Theres also a dollar store a few blocks away for forgotten items. Insanely high taxi fare from airport and back , when converted to Canadian is was $270 each way.

我在 2024 年 1 月住了兩天。 出差出差。 我目前的經驗沒有達到我的期望。 我感覺「萬豪家族」搬走了。 我相信未來來這個地方的顧客應該要注意以下幾點： 此屬性已過時 房間壁爐不工作 電視不聰明 電器不工作 等了30多分鐘才洗熱水澡 沒有清潔服務 第一天晚上試著聯絡前台，但沒有回應。 早餐包含在房價內： 早上 6:30 沒有熱燕麥片 柳橙汁用完了 真實板材 塑膠器皿 水果：僅限蘋果

工作人員總是友善且樂於助人，即使我們必須更換房間 3 次。另一方面，我很不高興地發現床墊很髒而且很髒。免費早餐很不錯，雖然可以選擇一些品種。總的來說，這是一次愉快的住宿。謝謝。

由於航班延誤，我們於 12 月 24 日午夜左右抵達酒店。只是被告知他們已經沒有房間了，因為已經被超額預訂了。我們於 11 月 25 日透過 ******** 預訂了這次預付住宿。我們簡直不敢相信這一點。他們為我們提供了另一家酒店的房間，但我們必須自己去那裡。我們選擇這家特別的酒店是因為它距離我們女兒的家只有幾分鐘的步行路程，所以我們沒有交通工具。工作人員對此表示歉意，並表示這是公司問題。 Shabby 下班後留下來幫我們叫 UBER 到 30 分鐘車程外的另一家 Residence Inn 酒店。她自己為此付出了代價。 我們沒有收到任何關於沒有房間給我們的通知。經過 21 個小時的旅程，我們直到凌晨 1:40 才到達另一家酒店。 我們感到非常失望。

電梯很舊，地毯很髒。注意到最後一次檢查是 12 月 22 日，許可證已過期。工作人員效率很高，但沒有額外的努力讓我們在 5 晚的住宿中感到舒適。經過幾次電話後我們的房間被打掃了一次。一星期總共給了我們四條毛巾。第一晚面紙用完了，紙巾用完了，只好再找。早餐很乏味。第二天後我們在其他地方吃飯。