洛斯卡沃斯總督度假村(Viceroy Los Cabos)

If you’re looking for fancy and glam, these is the hotel for you , I loved absolutely everything

I really enjoyed my stay at the Viceroy Los Cabos. The property was beautiful and aesthetically pleasing. The staff was amazing with the best customer service I’ve ever experienced at any hotel we’ve stayed in. The property felt like an oasis that I didn’t want to leave. We stayed in the Ocean View Junior suite and it was very spacious and luxurious. The only complaint I have is the bed was uncomfortable. It was very hard and firm which made it difficult to sleep on. The amenities on the property were very over priced but I’m assuming that’s the case at most of the hotels in the area. Other than that, I enjoyed my stay and would come back.

This is one of the most beautiful places to stay in San Jose. The views from anywhere you are on the property are amazing. The architecture is so well thought out and interesting. LOVE all the pools. The staff was amazing - Chu Chu, Roger, the breakfast staff, the valets, the housekeepers!! The food was really good too. It's an expensive place to stay but worth every penny.

Beware of Viceroy’s new “loyalty” program if you book through ******* or any other third party site. A booked stay through a third party website does not count towards loyalty points, which is common. BUT, at Viceroy, once you book through ******* NONE of the drinks, food, spa treatments count towards loyalty points either, which is ridiculous. ******* needs to drop Viceroy from its VIP stay features because Viceroy actively disincentives booking through any third party site with a insanely restrictive rewards program that is out of step with the industry.

This was our third time to Viceroy Los Cabos. The staff is amazing and they have always worked very hard to make sure our stay was fantastic. We love the access to shopping and dining and downtown being so close.

The reason I gave a unsatisfied rating has nothing to do with the property itself. The facility is beautiful with spectacular ocean views, we loved our room and how well kept housekeeping kept our room. We stayed a total of 5 nights at the property. The reason for my rating is due to unfriendlinesses and treatment of the staff. I am Mexican, and speak clear Spanish; we noticed the difference in treatment as a minority staying in a high-end hotel. We were rarely greeted at the Nidito restaurant when passing by, or at the side pool. I had an encounter where a staff member asked me a very personal question, to my take. “Why do you wear a mask, if COVID is not a thing anymore” I was relaxing poolside and had this question asked by a staff member. I took it very personal as I have a skin condition and excessive sun exposure affects my skin; this question I saw as a bit intrusive on his part. I do not wish to give names. My recommendation if you are a minority looking to stay at a facility like Viceroy in San Jose Del Cabo please ensure you do your research, read reviews and expect an indifferent customer service treatment. Again, my stay was memorable as the facility is beautiful, members of housekeeping are excellent, they keep your room nice and tidy, unfortunately, I did not personally did not meet our housekeeper to thank them for their great service. Our stay had a lot of beautiful moments as this was our first visit, we will return but to a different hotel!

Beautiful property but service was hit and miss. At times waited way too long for pool side service. Electricity went out for hours and they offered nothing nor did they communicate without being forced to.