I am 50:50 with this trip.
1. I found out that the hotel is on a ***** of beach that is not swimmable, in fact no one is permitted in the water due to severe currents. The ocean was warmer than the pool. So I made a big mistake not choosing the other beach-Medano, which I had been to a few years prior. The Manager said that it is on their website, however I did not see it. There are photos of the beach, and they provide beach cabanas, therefore, I thought that the Hyatt would be on a regular beach as the photos are shown on the website. So that was very disappointing.
2. There are 7 restaurants with mediocre food at best. They provide shrimp but you have to peel them-even in soup. The food is all Sysco, institutional. Don't go near the Italian one as the gravy/sauce is tomato soup! The buffet is ordinary with average choices.
3. The elevator was broken for 2.5 days in my building and I was on the 7th floor. Had to wait for service elevator.
4. I wasn't able to get into my room the day prior to checking out as they checked me out a day prior! that was very inconvenient. Getting help was ridiculous.
Positives:
1. The staff are hardworking.
The room and property are very nice. I paid for ocean view and that was worth it.
2. After a complaint at one of the restaurants, the Manager (Victoria) addressed it immediately and was very nice; Pedro in the Asian Restaurant was also very good and accommodating.
3. They do fantastic shows with very professional performers, every night.
翻譯