Our stay at Ka'ana was absolutely magical. We picked Ka'ana for a luxury jungle experience and that's exactly what we got. We stayed there for a full week. Our room was everything we pictured and more! The private backyard and plunge pool was the best part. The housekeeping staff kept our room clean daily, and always replaced our towels without us even asking. The bar and restaurant staff were extremely attentive and friendly. We ate at the restaurant for breakfast every day (except one morning at the San Ignacio market square on Saturday - at the suggestion of the staff!),lunch most days and dinner most nights. The menu had enough variety that we tried different things every day and it didn't get boring. The front desk staff was extremely knowledgeable and very responsive when we had questions or requests.We felt very taken care of all week, and we knew they would help if we needed something. We went on a few excursions through the resort and they were both incredible. Eddy took us to Xunantunich and gave us the most informative and interesting private tour of the area and ruins. Brandon took us to the Mountain Pine Forest Reserve and spent the day showing us Rio Frio caves and pools and Black Rock Falls. Both tours were professional, informative and inspiring. We also had a couples massage while on the property in the spa - and both masseuses were extremely skilled and made our experience comfortable and relaxing. Overall, every member of the staff we met was incredibly helpful, informative and respectful. They all deserve a raise! The hotel grounds were absolutely stunning, with a beautiful organic garden on site, that they use for ingredients in their restaurant - true ”farm to table!” We can't wait to go back.
滿意
40 評價