We stayed here 3 nights and everything went well. The hotel is in a super location for SF so we came back for one night only during our same holiday. Big mistake. We had a terrible experience. The hotel gave us an accessible room (which we did not request) but we appreciated the extra space. The wall at the back of the room was next to a very noisy bar. It felt like being in the bar until past midnight. No one could sleep until late and then woken up early by noisy neighbour upstairs. This hotel has clear soundproofing issues. And a room right next to a noisy bar should simply not be rented. Very disappointing we are regulars at Hilton but this was by far the WORST ever experience in a Hilton group hotel
旅客若想住在舊金山的海港區,那麼牛谷旅館及套房飯店將會是一個便捷的選擇。著名的景點Circa、Fillmore Street和Eastside West Restaurant & Bar均可步行很短距離到達。飯店為您在客房內配備了熨衣設備、房內保險箱和空調,所有入住的顧客均可便捷的使用。服務人員會提前為您準備好咖啡壺/茶壺,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供吹風機的客房浴室是不錯的選擇。飯店提供的休閒設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。24小時開放的櫃檯服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
訪訪客2023.03.17
I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..
TL;DR this Courtyard has a decent location, safe, clean, and get the basic stuff done right. Just don’t expect a nice view from your window as you probably facing the building next door. My detailed reviews: 1) Location: it’s a bit sketchy as it’s in the corner of Tenderloin, but honestly it’s not that bad. I walked to a convenient store nearby at night and it was okay. Also there’s a Starbucks across, a number of bus stops including bus 38 that will take you to the center or to Land’s End easily. Overall it’s decent. 2) Lobby/Reception: when coming first time, you need to ring-in so the front desk will unlock the door for you. When entering the lobby, it reminded me of independent boutique hotel which is very cool. Reception is fast and efficient, associates are friendly and helpful. Not much elite benefits but that is expected, so it’s all good. You also need to tap-in your key to access the elevator. 3) Room: At 23-24sqm is cramp BUT it’s very well done I’d say. There’s not many in-room amenities, but I do appreciate enough storage to keep my stuff organized, decent lighting, comfy bed, the aircon works well, and the interrior looks nice for a Courtyard brand. It feels chic enough but not overwhelming. The bathroom is fully functional, although the shower pressure could’ve been stronger. I don’t have any view from my room, it’s facing to another building but I do have enough sunlight that coming through it. 4) Other aspects: There’s no onsite restaurant, Mel’s Kitchen that connected next door is operate independently so you can’t charge to your room to get Bonvoy points. I did try having dinner there, service is slow but understandable seems they only have 2 staffs that doing most of the things. Food is okay, but nothing special. Service in the hotel also decent, the hotel honor my daily housekeeping request, and the housekeepers did their wonderful job. Overall, it’s a decent stay for 3-nights. I’ll probably comeback if I have other chance to visit the area.
享受舊金山金色大道假日飯店之得天獨厚的地理帶給您的優越
舊金山金色大道假日飯店®坐落在加利福尼亞大街纜車回車道旁的下諾布山地區,為您在“海灣之城”提供最佳的住宿服務。在這裡,您將擁有難忘的體驗。
漁人碼頭、聯合廣場和金門大橋離飯店都只有幾分鐘的距離。其他景點包括惡魔島監獄、美麗的金門公園和喧鬧繁忙的唐人街。在不同的季節裡,您可以相應安排不同的活動,比如觀看舊金山49人隊的橄欖球比賽,或巨人隊的棒球比賽。
我們還擁有整個舊金山最一流的會議設施。18,000平方英尺的靈活會議空間在劇院式佈局下最多可容納650位賓客。此外,我們還提供24小時開放的商務中心,其中配有高速互聯網連接和影印服務,並且我們還臨近莫斯科尼會展中心。
入住我們飯店期間,您還可以盡情使用健身中心、戶外溫水泳池和飯店隨處免費提供的2兆高速無線寬頻。在Cafe Marlette餐廳,您可以享用豐盛的早餐,而在Interlude Bar and Grill餐廳,美味的晚餐將讓您齒頰留香。我們時刻歡迎您!
訪訪客用戶2024.05.12
感謝前台小哥安排的房間,真的是high floor(給了24層最高26層) and great view(不super great view!)啊!
即使是高級會員也普遍不會給什麼過多的福利和驚喜的美國酒店,所以也沒什麼期待,但沒想到這家給我這個在攜程定了最便宜房間(這家不到140刀,附近酒店至少200刀,萬豪系至少400-500刀)的我這麼大一個驚喜!
Small, fairly attractive hotel in walking distance to excellent coffee/pastry places and about a 20 min walk to Union Square; a longer walk to the waterfront, palace of fine art etc. Room is small and bathroom is tiny but bed is comfortable. The windows open but there is no screen so if you open it it’s entirely open, though nothing flew in or out of our room. If you want fresh air and leave the window open though be warned it is loud and you will hear: trucks; cars; what sounds like garbage pickup; crazed homeless people screaming out of their mind for what could be hours. There was no maid service and the rooms are very close to each other but interior hotel noise wasn’t an issue as much as noise coming from outside the hotel. It looked clean enough but to be honest i didn’t feel comfortable walking barefoot in the room, just had sense whatever cleaning there was was likely kept at a minimum. Front desk is basically a young guy on his phone and luckily we didn’t need his help. Elevator is quaint but sketchy. But it was inexpensive and we got what we paid for in my opinion.
BBryan GThe staff was very informative, polite, and kind. The front desk manager walked me from the office and down the sidewalk to show me the entrance to where I could find my room. He even helped me solve a kind of tricky situation with competence and ease allowing for compromise and a win-win situation. Honest folks here and a nice stay over.
I stayed at Calista Organic Hotel for a weekend getaway in San Francisco. The hotel's eco-friendly focus was a major draw for me. The room was clean and well-appointed, with organic toiletries and a very comfortable bed. The location is great, close to many attractions and public transportation. The only downside was the limited on-site amenities, but overall, it was a pleasant stay