勞羅爾飯店，凱悅尚選(The Laurel Inn, Part of Jdv by Hyatt)

Computers were down at check in, but quickly got me in. Fantastic location, SUPER clean, spacious room, easily got a late check out. Would absolutely stay again.

We needed a room at the last minute due to a hospital procedure gone haywire. The hotel could not have been more accommodating, friendly, clean and safe. We actually hated to leave as it was such a beautiful room.

We chose this hotel for its proximity to a family member’s apartment. It’s in a great quiet neighborhood and walkable to the Presidio. It has a nice little bar/restaurant to relax and grab a bite. Staff was very friendly and rooms were clean and nicely furnished. We will stay here again!

They advertised that they had breakfast. I chose this place, in part, because I wanted to provide breakfast to my son and wife. When I got there, they said their breakfast was “suspended” due to Covid and that they had pastries. Fine. The next morning, they didn’t have that and feigned ignorance until I heard another patron bring up the broken promise of pastries. This hotel seems to be hiding behind “Covid protocols” to cheap out. Then the hotel gave me a measly $10 off parking for my troubles. It cost $35 to eat out. It’s not the money, it’s the lack of truthfulness.

The woman who “greeted” me was very rude to me about moving my car to the lower lot. I explained to her that I am handicapped so I needed to stay where I was as there were no handicapped spots in the below parking lot. I just gave up because she didn’t understand my concern. I have just lost a loved one and this was the last thing I needed in my life. My room wasn’t even ready at 3:00 as promised and she asked if I had to have the king bed on my reservation. I said that’s what I paid for so if she wanted to downgrade me then go ahead but I would expect some money back. She said I needed to wait for my room to be ready so I did.

Hotels. Com said free breakfast- there was none. Parking onsite was $39...didn’t realize it would cost to park. Found a beer bottle and used catsup packet under night stand.

Laurel Inn was a good space for our family. It could use a face lift and also had a musty smell. Lovely staff and other amenities such as coffee, cookies and a water bottle filling station.

Advertising showed breakfast included and that was a deciding point for our choice. They no longer have an included breakfast or any breakfast at all. There is an oatmeal bar you can buy for $3! The lobby is sp**** and it is hard to believe the photos used for advertising were taken here. I won’t choose this hotel again. Not a good value for the money.

Comfortable room. Very clean. Nice city view. Close to restaurants. A little pricey at $400+ per night, not including parking fee. Location was close to UCSF, which was our purpose of our trip.