藝術飯店(Hotel des Arts)

Struttura in posizione strategica per raggiungere i punti più popolari a San Francisco: si trova vicinissima all’ingresso principale di a Chinatown. L’accoglienza alla hall è inesistente: si ha a disposizione un codice di ingresso alla porta principale, un’app per aprire la porta. Per comunicare con gli organizzatori si può usare una chat. Questo può essere un punto a vantaggio, dipende dai punti di vista. Purtroppo se si hanno richieste urgenti, bisogna sperare di trovare almeno la donna delle pulizie a cui chiedere. Nella stanza, di dimensioni normali, c’è tutto. Abbiamo avuto problemi con lo scarico del wc ( accaduto di sera tardi) che abbiamo risolto in autonomia per poterlo riutilizzare. Abbiamo erroneamente prenotato per 9 notti invece che 6: l’hotel non ha accettato la nostra richiesta di rimborso e la stanza è rimasta vuota per 3 notti poiché eravamo altrove. Il letto viene fatto tutti giorni così come il cambio delle salviette.

séjour en octobre 2023 : emplacement parfait pour explorer la ville . Nous avons occupé 3 chambres, l'une avec un cafard sur le lit (nuit remboursée aussitôt) Il faut signaler que l'ascenseur est en réalité un monte charge avec porte et grilles métalliques très lourdes à ouvrir (avec deux mains) difficile pour les personnes âgées, enfants , etc.... Les tapis avec de longs poils dans les chambres ne sont pas très hygiéniques.

Its a nice, clean place, very well located. Customer service communication / web announcements veracity must improve though... Room Didnt have fridge, and web page said it did and re confirmed vía email by their customer support when i asked them in advance a lot of days before arrival. So it would be nice to check before customer arrival everything is as its shown on the web page and working well. However the other issues that needed to be solved, eventually were solved.. Customer service was nice and understanding. But in general, a nice place, nice art, location price/quality is good too, since SF prices are really high. We would come Back, and still recommend :)

I had three issues my first night there. The first was no hot water, the rug that they had in sitting room had a corner that bent up and I kept tripping on it, and third, was no heat in the room, the thermostat had a lock on it. I called the after hours number (no on site person after a certain hour) to complain, I was told maintenance would address the issue the following morning. That morning, no hot water, even though I let the water run for 6 minutes as the customer support person suggested. In the evening, I called to see what they did about the water since I saw the carpet was fixed, and was told the heat works on a timer since it is an old system. It never went on. There were no notes regarding the shower. I shower at night and in the morning, and at no time during my stay was there any hot water. I called the front desk every day to complain and they suggested I run the water for 15 minutes because it's "old building". One morning, I let it run for an hour, and still no hot water. Not even the sink had hot water. They claim I was the only person to complain. I paid for ADA room, and they did not have another ADA room to move me to, only a very small room. The dismissiveness that just because this was an old building, to expect this type of service is beyond troubling. They should put that on their website, because apparently, once you check-in, the "it's an old building" excuse prevents them from doing anything about it.

Loved the room and decor and proximity to Chinatown. Wished it had air conditioning or at the very least, a ceiling fan. The air was stagnant, hot, humid, and the windows would not stay up and we were afraid to leave them (that they would break) up due to one dropping on us.

Lovely, comfortable hotel that is right next to the Dragon Gate of Chinatown and conveniently located to everything. My room was so cozy and clean. Loved the clawfoot bathtub (totally enjoyed a bubble bath). Felt like home away from home!

This seems to be an ex-hostel, jazzed up with some paint. No check in staff. No bell, or luggage storage on checkout. No safety lock on door!! Bathroom sink in bedroom, No vanity. No coffee machine in room. Cleaners are lovely, but there was a poop-covered washcloth under the clawfoot tub on checkin, and the poor woman had to come and take it away with her bare hands. Room was kept clean and tidy, and cleaning staff are hardworking and blameless: management however did not offer a room upgrade or assistance beyond making the poor lady come and remove the item.

Great location, comfortable bed, good communication and ease of check in. Only issue I had was the communal bathroom near my room needs attention to the door, it bangs shut loudly everytime someone uses it

Beautifully decorated hotel. Clean and inviting. The hotel is centrally located in a safe area close to dinning and shopping. The staff was extremely kind and helpful.