We had a pleasant stay at this hotel. The only problem that we had at first was when we were about to check-in, they placed us in a twin-bed room whereas I booked a double-bed room. The receptionist that time insisted that a double-bed room is just the same with a twin-bed room. I showed him the type of bed and room that we booked but later on, they replaced it to a double-bed room. He explained that originally, they really give twin-bed rooms for online bookings but luckily, there was an available double-bed room that time and it is Trip.com who controls the posts on their website being the third-party. But it should be the responsibility of both hotel and Trip app to make sure that the details and listings posted are all correct for transparency and for the sake of us travellers.
PS: When we got inside our room, we also noticed a used soap and opened shampoo container inside the bathroom. Maybe the housekeeping staffs didn't fully-check the room after restocking the toiletries. I also found 1 dead small cockroach under the cabinet. But over-all, we still enjoyed our stay. Thank you po! 🤍
Bendix 飯店 San Fernando 由 Cocotel 提供動力位於聖費爾南多,距離邦板牙 SM 城市購物中心和邦板牙天空牧場遊樂園不到 5 分鐘車程。 此飯店距離步行街 13.6 英里(21.9 公里),距離克拉克市 SM 購物商城 14.6 英里(23.5 公里)。不妨享受卡拉 OK等度假設施,或者試試免費 WiFi等服務和設施。您可以到餐廳享用一頓美餐;也可去飯店的咖啡館吃些點心。您可以到酒吧/酒廊,點一杯喜歡的飲品,暢飲一番。每天 7:00 至 10:00 提供收費的當地美食早餐。特色服務/設施包括商務中心、24 小時櫃檯服務和電梯。飯店提供免費自助停車。48 間空調客房定能讓您在旅途中找到家的舒適。提供免費無線網絡,方便您與朋友保持聯繫;有線頻道可滿足您的娛樂需求。配備淋浴設施的私人浴室提供免費洗浴用品和坐浴桶。
訪訪客2023.06.09
Worst customer service in San Fernando. Three conversations on the phone, seemed good. When we arrived; the elevator wasn't working and they booked us on the fourth floor. A fact that they seemed to conveniently forget to tell us over the phone. As we booked it for my mother-in-law who is in her mid-sixties, imagine how hard that would be to climb to the fourth floor. We asked for a different room on the lower floors and they said they were fully booked... get this, not a single car in the parking lot! We ended up canceling the whole thing as more bad stuff happened after that, but this should be enough to paint a picture.