Maybe it's just this location, yet this facility is NOT what the chain it advertises, that is clean, spacious, comfortable long stay accommodations . I am a military member moving with a family. This location was recommended by the local base on their list of temporarily lodging. It seemed decent on the reviews and the price was reasonable. We are coming from overseas and at the time we checked in, we had just arrived and were tired and jet lagged. As soon as I entered, we were greeted by a dark, dingy lobby area which is extended to all the passageways. This location is pet friendly, which I have no issue with as a pet lover myself yet the musty smell of animals was pervasive which means cleaning is not kept up with. Knowing what I know now, I should have left, yet again, we were tired and just wanted to rest. Well, the room was not much bigger than a regular hotel room which again, is not the impression that you get by the website. The 4 of us felt cramped and after just a few minutes in the room, our feet were all blackened, indicating that this room was not clean. My wife and I felt compelled to go to a local store and bought cleaning gear. She spent about 2 hours cleaning the entire room which was filthy. It was during this time, that we noticed the hot water was not working in the room at all! We asked the clerk about it and another pro-tip to know is that there is not a maintenance person on site. After forgetting to come up the first time (I had to go down and remind him after about 45 min), he was able to get the bathroom hot water running yet we were without hot water at the sink in kitchenette. Pro-tip #2: There are no dishes, utensils, or pots/pans in the kitchenette. Who does this? After reviewing the website, it looks like you can check them out from the front, yet we were not told that on check in. Final straw was the computer device limit. I've never heard of this in any hotel, yet apparently, you can only have 5 devices max per room unless you do a $2.00 a day upgrade. My kids are older and just starting college and I'm about to start a new job, and its 2021 so we all have at least two devices. This is obviously a nickel and dime money grab and a pretty lousy practice, which to me represents how this whole chain is run. When we awoke the next day after an uncomfortable sleep, we realized there was no way we could stay and so we contacted customer service. They were helpful and we were able to get our money back. This still put us in a very tight bind as we had planned to stay there a month and now had to scramble to find other accommodations and pack up, move and drag all of our luggage. I have let the base know they should not be recommending this place to anyone.
102 評價