聖迭戈蘭喬伯納多/斯克裡普斯波威萬豪SpringHill飯店(SpringHill Suites San Diego Rancho Bernardo/Scripps Poway)

Staffs are friendly but not that helpful.The location is too far away to the acttraction.

Stayed for 3 nights and our room was never made once. We were a family of 5, with 3 children. Had to get our own towels and remove our own garbage. For the amount of money spent, the housekeeping team really needs to get their butts in gear. And secondly, the dining area was a joke. Limited space, people were standing by windows watching and waiting on families to finish and make room. This was our first experience with Marriott and that’s it for us. Won’t be using this hotel again.

It was terrible. I was in the bathroom. I felt something crawling on my leg. I thought it was the string on my shorts but when I looked down, it was a giant bug… at the same time, another giant bug came out of the shower, crawled across the wall and jumped (yes, I said JUMPED down). I took a picture and went strait to the front desk. They said they would send someone and I wait two hours, but no one ever came so I called. They said they’d still send someone and no one came!!!! They did nothing to help. Claims they never had a bug issue. Acted like it was all me. Will never stay here again. I looked it up and turns out that bug is a house centipede!i They didn’t offer anything. No help. No discount. No switching rooms. Nothing! No communication whatsoever!!!

No todos los cuartos son renovados. Muchas cosas del desayuno se les acabaron porque el hotel estaba lleno. Aunque ellos sabían que estaría lleno no previeron

床墊上有尿漬、麵包屑和頭髮。我與前台交談，他們沒有提供解決方案。然後我要求提前退房，這樣我就可以把家人搬到另一家酒店，我被告知我仍然需要支付整個週末的費用，儘管我在周五入住後不久就表達了這些擔憂。早餐的選擇也非常非常有限，不值得多付錢。我們最後在飯店外面買了早餐。

房間又舊又狹窄。由於裝修。早餐很糟糕，前台沒有人接聽，我們不得不在凌晨 12 點離開房間去索要毛巾和床單，那個人坐在那裡，無視房間裡客人的電話。以這個價格找到一個更新更好的房間！

The staff was super helpful and friendly. I had issues with my room(s). The bathroom tub in the first room I was assigned was pretty dirty. It looked like blood stains but the front desk said that it was likely just rust. They gave us another room, but the tub did not drain. They gave us a third room and this one was in decent condition. It was a bit frustrating having issues with the rooms and having to move around.