皇家加拉帕戈斯旅館(Royal Galápagos Inn)

Muy mala experiencia. El dueño muy dejado y sin ninguna gana de ayudar o satisfacer las necesidades del huésped. De entrada, a la llegada, el dueño cargó la maleta de mi esposa con las manos llenas de harina porque salió de la cocina y no se lavó las manos y la dejó hecha un asco. El ruido es insoportable ya que las ventanas y puertas son de pésima calidad y dejan pasar todo el sonido. El ruido llega de l calle y de l cocina, del comedor. Se escuchan los gritos de dilo en toda la habitación. Las cortinas transparentes y dejan pasar la luz. La iluminación de la habitación con dos focos gigantes de luz blanca y sin lámparas de velador. Llegamos y no había agua y la reacción del dueño fue relajada y por suerte solucionó el problema. Las sábanas y algunas toallas manchadas y sucias, daban asco usarlas. Aparte, el hotel es una construcción a medias que no da buena imagen. Lo único bueno es la ubicación que es privilegiada. Por el precio alto que pagamos te quedas en otros lugares en un hotel 4 estrellas y este no le llega a la media estrella.

Upon arrival, our room booked on ******* was not noted anywhere in their paper records. The receptionist did not speak English but luckily someone came in who could translate for us. After calling the owner and explaining multiple times that we made a booking on *******, we got lucky that they had an extra room for us. If they did not have that extra room, we would have been in a tough situation. The shower was very low pressure but the AC was cold and it is a convenient location to all that San Cristobal has to offer. We would not stay here again at risk of being left without a room.

The good: it's a cute hotel, room was big, bed comfortable, nice balcony. The bad: the woman at reception was MIA when I arrived at 5pm. I called and messaged and she gets there a half hour later and gave the air that I inconvenienced her. Says I have no reservation but Booking and the book that is in front of her with my name written in it says otherwise. That evening I try to lock the balcony door. I'm a solo woman traveler and take no chances. The door doesn't lock. I message her and she says not to worry, there's no crime here. That's great, but I'm one floor up and have been assaulted in the past and this should be BASIC for a hotel room. Locking doors is not a big ask. Cute place but management needs an overhaul.

Unfortunately it is a building site. I was ill in bed for 3 days. First two day contract angle grinder and gammer noise was on all day. On my complaint second day it was less. On top of the owner left the place unsupervised with the house keeper. She could not speak a word of english. All night corridor extremely bright light was left on. No one on site to address the issue as the house keeper left premises 7 pm. There was no one there till next day 6 am.

The manager made me move rooms to make room for incoming guests, even though I had booked for more nights. When i tried to decline he told me my other option was to leave and find another property. Very unprofessional. Also, after 3 nights i left a towel on the floor expecting it to be changed and instead they just hung the same towel up. There are lots of choices in San Cristobel. Anything is better than here.

My issue with this place was with the owner/manager. When i checked in he said "You must pay me immediately", which i think he thought was funny, but it came across as agressive and arrogant. I had booked the suite and based on the photos, the room had a hammock in front of the room. He took me to the top floor and there was no hammock and when i asked he said i didn't get one because i was on the top floor. I asked to move to a lower floor to have the hammock which he agreed to, and i did not ask for the difference in fare even though my rate was higher than what I traded for. I decided to stay on San Cristobel longer, so i extended my stay and he made me move rooms because someone had booked the room he had me in and he had to give them my room because they booked it based on the picture. When I said that I had booked a room based on the picture as well but didn't get what i booked and then in actuality paid more for less, he just shrugged like it was not his fault. No customer service skills whatsoever. I stayed for a week and he treated me horribly. I would never return nor recommend this property.

Eduardo war ein super Gastgeber mit dem man sich auch auf deutsch unterhalten kann. Es gab jeden Morgen ein leckeres Frühstück so dass man gestärkt in den Tag ging. Die Zimmer sind groß, allerdings wäre ein Schrank nicht schlecht. Einige schrieben das die Klimaanlage nicht funktionierte, kann ich nicht sagen, bei mir funktionierte sie perfekt. Ich kann das Hotel auf jeden Fall weiterempfehlen. Sehr bequeme Betten.

Clean, well-maintained and quiet. Eduardo was accommodating when needed, and friendly. The room has a good sized balcony with a hammock, although I spent little free time in the room as there is much to see and do on the island. I would stay here again. Thank you, Eduardo!