The rooms need a major upgrade. Dingy, smelly, moldy odor. The sofas and furniture in suites are dirty, old and uncomfortable. Check in as at 5 PM?! Unbelievable!!! My brother was having major back ache and needed to lay down and as we arrived at noon, any other hotel would have accommodated, but not this one! We having been staying at hotels in Dana point and San Clemente for 2 months working in a project out there for my crew and family. This was our first night here and worst experience this far.
I will complement them on one thing they do right and that is their staff. Pleasant and polite. Amelia is a Gem and should run the show for a better experience for guests.
Overall, run down hotel w moldy smell. Staff is wonderful to make up for it !
翻譯