Communication is excellent, any time of day or night. The loft was within walking distance 1.5 miles of the Riverwalk and where my class was being held. Not the best of neighborhoods so wouldn't walk it at night. Never felt unsafe. Shower is great! The only downside for me is the deposit. A company this well run should have a more secure way of collecting a deposit. Sending a picture of a credit card and DL via email made me very uneasy. I called my CC company and had an alert put on my card with a limit on charging.
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