舒適套房飯店-阿拉莫/河濱步道

The hotel looks more run down than the photos portrayed. Homeless people just around the corner, and that made us a little uneasy... but they seemed to keep to themselves and posed no immediate threat. Wallpaper peeling in multiple places, shower curtain torn at 2 places where attached to the shower rod, wires under AC exposed and could pose a tripping hazard. The room is dark, with 4 lamps and one wall light by the door. The lamps just lit the room somewhat. The bathroom lights were also dull. Beds were comfy. Shower was nice, needed a slip mat though. View out the back windows was awful. And on Thursday nights and maybe the weekend, there's an outdoor band playing right next door, loud enough to keep you awake into early hours. Only 1 of the 2 elevators was operating, and it broke down twice on two different days. The staff was very quick at getting it fixed, and it seems this is a common occurrence with a note on the wall giving a warning. Breakfast was good, but bacon would have been nice. The staff was amazing, sweet, and considerate of our needs. If you don't mind "not new", then this hotel would be nice for you. Connie from TN Stayed 3 nights

I asked for a receipt at check out and they said since I booked through ******* that they would have my receipt. Come to find out the hotel charged my card for the room and said ******* didn't pay them. ******* called the hotel and couldn't make them understand the issue. ******* made it right and helped me out but the hotel got their way. Horrible experience and will never stay there again.

The girl who checked us in was great. But the whole 3rd floor smelled like urine. We found insoles near under the bed, wallpaper peeling, hair on bathroom floor, and there were ants that ate through the plastic of sealed cookies. The breakfast was decent but otherwise will not be checking in here again.

The carpet was not vacuumed. The AC would not go below 72 but it was not 72 in the room. It was around 76 and no fan circulation. The ice machines were out of ice. Those things, I can deal with. The thing that was the most concerning - parking. You have to park under the bridge with minimal lighting. Not safe. I would not recommend for a woman alone or especially a mother with children. To top it all off, you have to pay for the unsafe parking. The only positive thing was Jack. He was helpful, apologetic, and tried to do his best to improve my situation. Thank you, Jack.

The Front desk ladies were the only saving grace. The only positive I can say about my stay is the two front desk ladies were incredibly nice and helpful. Outside of that positive. The room had a very, very heavy mildew smell. To the point that made us coughing and congested. The floor by the ac unit was damp. The TV didnt work for most of our stay. The room was decently cleaned. Unfortunately the room was facing a place that had loud music playing all until 4 am. The Elevators weren't working properly either

Hotel room did not match pictures, “covered” parking that is being charged $16.25 per night is under an overpass and has a homeless community under it, and cameras don’t work. The vehicles tail lights were stolen that parked near our truck.

The receptionist remained on the phone the entire registry talking about work drama from the night before. Our toilet clogged and was unusable. No one was able to fix it nor did they have a quality plunger for us to use. Every white surface was clean. But the every non-white surface was covered in grit and chunks. I had to clean it myself before we settled in. The parking lot smelled like urine and trash. The location is great for exploring San Antonio. After getting use to the urine smell outside, it felt safe enough. This is not a deal. It is inexpensive for a reason.

Go somewhere else!! This place stole money from me twice and then kicked us out because there was more money coming in and they needed the room….0/10 DO NOT RECOMMEND! THE NIGHT MANAGER IS A LIAR!!!!! I AM SO UNBELIEVABLY PISSED OFF

Tv and remote were terrible. First, you had to stand right in front of tv in order to raise volume or change channel. Second, half of the channels did not work, it kept saying weak signal so you might just hear the audio only or nothing at all.