艾米莉摩根飯店-希爾頓逸林飯店成員

Staff was very kind. I was a 29th anniversary trip. We even got two free drinks at the bar. The air conditioner didn’t work the first day and we weee given a fan. We had No hot water in the shower. Day 2 the found out that someone turned off the air conditioner up in the roof. They got the air conditioner to work, but the thermostat did not. still no hot water. We never got any help with the hot water. It was very disappointing based on the type of location that it is. The best thing was the staff was very friendly. We were hoping for a offer to change rooms but to solutions we’re ever offered

The only thing worth the money about this hotel is its location. As expected, it’s an old building but I figured it would be in better shape as a Hilton hotel. The room we stayed in never cooled down below 75 degrees. The hallways and common areas were cooler than our room. There was a fan in the room, which leads me to believe the property management knows about the cooling issues. Had I known the room would stay hot, I definitely wouldn’t have booked here. It’s difficult to sleep in a hot room, even with a fan. Valet should be a convenience, however at this property it was an inconvenience with the one way street causing delays. We waited about 25 mins for our car. Overall, the stay was okay at best. Definitely will not be a returning guest.

The room was in need of many repairs several things were not working in the suite we stayed in. The heat and a/c the spa tub all needed a main person to fix . No pool but ********** did not say it had been drained . The food was ok eggs from a container, ok sausage and bacon , and the fruit was all out of season and most over ripe . So it was not good at all . And one option for yogurt . Kinda weak for 20 something dollars each . The cookies are great thought . You get those when u come in . The view was amazing and the staff were some of the best people I’ve meet in San Antonio and I live here . All in all I expected the full service open the door for you welcome u clean nice working room and all the amenities advertised. That was not what we got at all . I’d go again if they had a lot of repairs done to the rooms. I have plenty of pics of the actual if everything if needed . Don’t book through ********** !!!! That’s the facts .found that out the hard way . And the additional fee per person to ensure u get what ur paying for is a total scam . I was told it doesn’t cover that . Good luck guys . Book three Hilton the staff will be able to make it right .

The staff at the front desk was friendly. As was the staff that does maintenance and housekeeping. The Bar on the hand, the bartender was SUPER rude and dismissive. The room was small, but clean. Comfortable shower. The AC was not working, maintenance went in to “fix it” on the first night and it was cooling a bit, but by the early morning it was once again hot. That evening when we returned at about 10pm, we had to call the front desk again about having the AC fixed, they ended up moving us to a different room. Overall, it was an ok experience, nothing exceptional to say about it. The best part was that it was right next to the Alamo.

This hotel is in poor repair. Our room was less than clean. No one has been vacuuming under the curtains because a pill box was found in my moms room and debris in ours. The mirror and light sconces in our bathroom were extremely crooked and there was toilet paper fragments on the wall. Other places in the halls and interior need new coats of paint and hotel ran out of hot water by 11pm.

Veronica at front desk wasn’t willing to help me with my reservation, which couldn’t be found. I had to make the line again, so someone else helped me, it was fast, not complicated at all as Veronica was saying. I almost have to go and find another hotel.

I hope I received points on this visit because you have my really old email. I'm not sure how you received it. My email is kimberlycabazos@yahoo.com This was an amazing place to take my grandkids to. Thank you