聖莫里茨雷因維多利亞飯店(Hotel Reine Victoria)

Good location close to the track. A great variety of restaurant choices. Friendly staffs

Good location, within walking distance to the lake St Moritz. Nice shuttle service to St Moritz station.

Beautiful art nouveau, old world charm. Lobby bar has been updated and was nice. Our room was upgraded to a 2 room suite with lovely big windows. We had an expansive view of mountains and loved we could sleep with windows open. No real restaurant but did have a breakfast buffet. Town was pretty dead this time of year; imagine the beauty and charm is more pronounced in winter.

Wir haben zum zweiten Mal eine Woche Skiurlaub im Hotel Reine Victoria verbracht. Die Talstation der Signalbahn liegt in Gehdistanz und ist in 5 Minuten zu Fuss erreichbar. Die Zimmer sind sehr schön und zweckmässig eingerichtet. Die Hotelhalle und die Bar wurden neu renoviert und es sieht sehr einladend aus. Das Hotel verfügt über genügend Parkplätze und einen Skiraum. Ebenfalls hat es einen Skiservice im Hotel. Das Hallenbad zur freien Benützung befindet sich auf der anderen Strassenseite. Wir haben Übernachtung mit Halbpension gebucht. Das Frühstück war immer sehr reichhaltig und das Personal sehr freundlich und zuvorkommend. Das Abendessen mit vier Gängen haben wir jeweils in der Vic's Bar eingenommen. Das Essen war immer hervorragend. Das Servicepersonal, Theo, Abudi, Julia und Tania haben uns jeden Abend sehr verwöhnt und uns sehr freundlich bedient. Ein ganz grosses Dankeschön auch an das Küchenpersonal und das Personal an der Bar. Wir haben uns einfach rundum wohl gefühlt und können das Hotel Reine Victoria jederzeit weiterempfehlen.

I want to express my gratitude to Irina for her exceptional assistance, making our stay incredibly smooth. The hotel is delightful, clean, and my upgraded room was a highlight. The breakfast offered an impressive variety. I wholeheartedly recommend this hotel to friends. However, my massage experience was subpar. While she is a sweet lady, the session did not meet the hotel's standard. It felt amateurish and lacked the expected deep tissue massage it’s even hard to call relaxation massage. Perhaps it was just an unfortunate experience this time with the massage at St. Moritz! 😁

We booked a Superior room for 7 nights starting from December 30th, including the New Year’s Eve and we received an Economy room (see pictures attached) with old and degraded furniture, dirty floors, smelling like there was a dead animal inside. They posted on booking website luminous rooms with nice furniture and it was far from that. The room should have a “view” but the only thing we can see from the window is the garbage disposal station. They advertised parking and when we arrived they told us they don’t have available spots, even though we booked the parking spot 2 months in advance. When we complained regarding the room they told us we can check-out if we don’t like it (the entire St Moritz was fully booked for the New Year’s and there was no other accommodation available for us). The reception was very rude and impolite, including the Reception manager. They advertise they have access to the spa but they just provide free entrance to a public spa close-by called Ovaverva and don’t have direct access to it, you need to get dressed and go outside for it (not very pleasant at -10 Celsius degrees). No slippers or robe provided. The entire perimeter of the parking is full of ice and very dangerous to walk (I am pregnant and I am very scared to not fall and hurt my baby or break something). The overall communication with them was very difficult and they acted like don’t care about their customers. For sure it is not a 4-star hotel! Everything regarding this hotel is false advertising!