The food was very good, daily set menu to select from cooked fresh. Breakfast was a good spread of fruit, yoghurts, cereals, eggs made to order. There’s only Wi-Fi in the communal area and was quite slow. Room was clean with complimentary bottled water added each day. Bed was comfortable but there wasn’t any mosquito net over the bed which we would have liked. Staff all very friendly and helpful. They need to redesign the entrance area and bathroom of the rooms as the odd triangle shape for the entrance door was very inconvenient to get in and out of, hole forming in the wall from everyone banging the door in to the wall. Similarly the toilet and shower spaces have been poorly planned out and the door handles also hit the tiled walls. The website described it as luxury but overall the rooms are dated (we were in room #15, our toilet had a very weak flushed, button didn’t work well), perhaps was luxury 20 years ago. Also very disappointed to see they are running on a generator for electricity which means they’ve set two power cuts per day, and burning wood for the hot water. They should invest in solar panels and/ or water heaters considering the amount of sun they get here. Laundry service was good but they are still using plastic bags, why? All other lodges we stayed at provided baskets for you to put your laundry in. There is an electric fence along the perimeter so you can walk alone in the dark, whereas at other camps that are open you need staff to walk you to and from the room after dark. This was on the buffalo springs side, we saw lots of animals on this side so no problems being this side versus the Samburu side. Was approximately 30mins drive from this lodge to the Samburu gate. If visiting again we would consider staying here again.
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