Potential security concerns
The apartment will email the password for room key prior if check-in after 3pm. When I check-in after 3pm, I follow the password according to the room number given in email and successfully enter a room. But when I open the door, the room have plenty of luggages and stuff there which seems someone is staying there. As I am doubt that if I have booked this room and the number of beds are not the same as what I booked.
The front desk has no one there and I can only choose to call the emergency number (which most of us only have internet SIM card and cannot make phone call). A male staff answered, checked my name and said I booked a totally different room number and with different password. He claimed that he is not responsible for the email and seems none of his business. Later I successfully got into my room. I am very worried about the security as the staff will make such mistake and someone else may also can get into my room anytime. As I have packed itineraries so didn’t reflect the event to front desk during office hour. During my whole stay for 3 nights, no staff reached me for follow up or apology for the mistake, I wonder if the know they had made such main mistake and even any handover of this event by the staff who answered the emergency call.
Just one more point, the breakfast is fine with plenty of choices.
翻譯
訪客用戶
四人房
入住於 2025 年 10 月
家庭出遊
4 則評論
10/10
超棒
發布於 2025 年 11 月 22 日
Very warm for stay, breakfast also absolutely good
翻譯
訪客用戶
四人房
入住於 2025 年 9 月
夫妻/情侶出遊
3 則評論
9.0/10
滿意
發布於 2025 年 11 月 17 日
I wasn't happy to pay double, but the front desk refunded me the next morning.