First of all, the hotel is NOT "recently renovated" as one review says, unless you count the jackhammer in the pool area that greeted us upon arrival. It is DESPERATE for a renovation. Problems we encountered: 1. Internet connectivity. I had a zoom interview the morning after we arrived, and asked the front desk at checkin about buying high-speed internet. They don't have that, but they said their "MarriottBonvoy_Conference" internet was really fast. I was never able to see the "conference" wifi. "MarriottBonvoy_Public" was incredibly SLOW. We couldn't connect to "MarriottBonvoy_Guest" at first, but eventually could. However the quality of the connection was very inconsistent. I could not reliably see or hear the other people on my zoom interview, even after everyone shut down their video. (Others in our traveling group had the same problems with the internet.) When I checked out, I commented on the internet. The front desk said that they have been having a lot of internet problems and are trying to work them out. If the person who checked us in, knowing about my zoom interview, had told me that, I would have found another wifi access point for the interview. 2. Air Conditioning was TERRIBLE. The entire hotel was warm, and we couldn't get the room unit to cool. I talked to the front desk, who told me not to turn it below 68 degrees, which we hadn't, and they sent maintenance to the room. Maintenance came and said it was working fine, and that we should turn the temp down lower. Below 68. It still didn't cool. That evening they put a sign up at the front desk that said, "Do not turn air conditioning below 68 degrees or the units will freeze and they will need to defrost before cooling." We never got cool air. It was very uncomfortable. 3. A member of our party went to take a shower and found a stain on their towel that looked like... a bodily fluid. That's just gross. 4. The fan in the bathroom did not work I reported everything except the bathroom fan when each problem was encountered, and I again reported everything again at checkout. We had been there 2 nights, and were offered no compensation (refund or rewards points) for the awful stay. There are LOTS of other hotels in the area, including other Marriott-branded properties. Don't bother with this one. It's just gross.
翻譯
訪客用戶
入住於 2023 年 6 月
其他
5.0/5
超棒
發布於 2023 年 6 月 25 日
We stayed here to take advantage of the fly and park special. We only stayed one night but left our vehicle for seven nights. They have a shuttle van to the airport and it is only a 10 minute drive. The breakfast was good for a quick bite. When we returned from our trip I called the hotel and the van was already there so we walked straight from baggage claim and got in the van. It was a smooth experience and I would do it again.
翻譯
訪客用戶
入住於 2023 年 6 月
其他
3.0/5
發布於 2023 年 6 月 20 日
We primarily stayed here for use of the airport shuttle and long term parking. The room was clean and there were a variety of options for breakfast. Using the shuttle to get to and from the airport was super easy and worked really well. The only thing we were disappointed in was that on the website they said parking was $6/ day ( we would be gone 7 days, so $42 ) however when we said we wanted to use this service at checkin, they said it was actually going to be $75 for the whole time. Even after I showed them a screen shot of the $6/ day on the website, they just said the website was wrong and wouldn't give me the advertised price. This was disappointing since that was significantly more than we were expecting. We would have stayed somewhere else since other hotels offered less expensive long term parking options.
翻譯
訪客用戶
入住於 2024 年 9 月
其他
5.0/5
超棒
發布於 2024 年 9 月 14 日
The hotel is in the process of renovation and so it was really noise and inconvenience. The breakfast was cold and coffee was cold as well. I know there’s a microwave where I could’ve warmed my coffee, but why should I have too. The shuttle driver was very late and the kind front desk lady with the big cool glasses kept calling for the shuttle person. She ended up radioing another hotel to find the driver. He finally showed up. Anyhow my reservation was for a King bed I ended up with a Queen 2 bed. It was a nightmare. Anyhow the front desk reception Mel was very professional, sweet, kind, and very helpful. She was very supportive and listened to me complaining about my morning and how my flight was delayed. She told me to think positive and to know everything will be ok and I will get back to my family soon. She bid me farewell and told me to have a fanatic day. I left the hotel feeling like I can conquer anything I put my mind too, because of her. Thank you Mel for being that person to lift me up that morning.
翻譯
DbacksFn
入住於 2024 年 7 月
夫妻/情侶出遊
3.0/5
發布於 2024 年 7 月 15 日
We stayed here for a quick overnight trip. My husband has a lot of Bonvoy points and we usually get water when we arrive as well as a room upgrade. We got none of those. And I don't think they were that busy. They are remodeling and there was a LOT of noise above us during the day. Breakfast was ok. Plain yogurt would be nice. There was a nice attendant keeping an eye on things. We used the airport shuttle which was handy.
翻譯
住宿方回覆: Thank you for taking the time to share your experience with us. We appreciate your feedback, as it helps us improve our services. We apologize for any inconvenience you encountered during your stay. It’s disappointing to hear that you didn’t receive the usual perks associated with your Bonvoy points. We understand how important those little extras can be to enhance your stay. Regarding the noise from remodeling, we apologize for any disruption it caused. Renovations are necessary to keep our property fresh and up-to-date, but we strive to minimize any inconvenience to our guests. We’re glad to hear that the breakfast attendant made a positive impression. Your suggestion about plain yogurt is noted, and we’ll certainly consider adding it to our offerings. We’re pleased that you found our airport shuttle convenient. We hope you’ll give us another chance in the future, and we’ll do our best to exceed your expectations. Safe travels, and thank you for choosing to stay with us!