Residence Inn Salinas Monterey

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It was over 100 degree and our room air condition was not working. Our 1yr old child was not able to sleep until and cried until mid night. The front desk didn't tell us about the air condition until we found out later. They told us there is no room to swap and you can talk to the manager in the morning. The manager was not there when we checkout. Front desk left a note and said someone will call us and give us discount the same day. It has been 2 days now and no one called. We are extremely frustrated about the poor service and wish someone can call us back to say at least they are sorry.

I had a terrible experience, i lost my wallet on my way to my trip to Salinas, and the receptionist wasnt able to help me check in becouse i did not have a physical ID, but i had a Picture of my ID and work ID on me. i went through ******* to change my name reservation but when i went back to check in their system was updated, i went to my event, without showering or changing, then after my event at 1 am, i went back to be told that it was to late to check in because the system was already checking in for the next day, i had to drive around Salinas for 2 hours until i found a place to rest,

This facility was highly rated but failed to deliver. No cleaning service for the room was offered during our stay. Towels and linens appeared to used and just folded and replaced. In room ac unit only heated one of the rooms well and was literally in a small locked closet in our room.

I booked it through hotel.com, paid in full. Upon arrival, I was told the site didnot pay yet. But the nice staff resolved and had us stay. After we checked out, a staff came running to tell our card didnot get accepted. When we went in, they said it was fine. Also, breakfast was only eggs for us (no prom eater) 😢

Overall room and staff was nice. The one complaint I had was there was what appeared to be mold in the bathtub.

Great place to stay. Spacious rooms, delicious breakfast and wonderful staff. Only note, is to have a small section with emergency items for sale (female products).