塞勒姆智選假日套房飯店(Holiday Inn Express & Suites Salem)

Ok.

On the plus side: clean room, extra space with couch nice, convenient to Rt 81 but far enough away to not have truck/highway noise, nice breakfast. On the minus side: no bathroom hand soap “shipment didn’t come”, anti-slip coating in tub was so pointed that it hurt to stand on it, shower curtain too short let water on bathroom floor.

My husband and I will always stay here while traveling to see our daughter. Nice staff and the rooms are clean.

all was well except breakfast. it was cold and very little variety( no bacon sausage) .

The Holiday Inn had some fun color. The sign in person wasn’t very friendly but the breakfast person was great. I liked to 12 noon check out. .

Very disappointed with this Hoilday Inn Express. Multiple issues with room beginning with the heater not working. The hot water not working. The blackout shade not working. The electrical outlets on desk area not working. We had just ended an 11 hr ride and wanted to sleep. We put extra clothes on and went to bed. Checking out this AM we informed the front desk of the issues and were told the general manager would call us today. It’s now 4:30 PM and that hasn’t happened. Having been loyal Holiday Inn patrons this is extremely disappointing.

The hotel is renovated new, clean, nice bed, good breakfast. But the temperature control in the room doesn’t allow you to set the temperature as you want, the water in the shower was barely warm that made taking a shower almost a torture .

My husband got sick in the lobby. The staff was incredibly unhelpful. I had to ask for each and every solitary thing for cleaning it up. It was a huge mess. They acted as if they didn’t have what was needed for the cleanup. It’s a hotel. They should have ample resources to clean up a mess like that. I was underwhelmed with the way the staff handled the issue. Everything else was good.

The pix make this look like an updated, well-maintained property, but most of the upgrades seem to be cosmetic. None of the USB outlets by the bed worked--the only single working port in my room was on the desk. It was also not possible to adjust the heat, although there were controls on the wall and on a window unit that didn't do a thing. The breakfast was abundant and decent.