羅阿諾克塞勒姆萬豪萬楓飯店(Fairfield Inn & Suites Roanoke Salem)

Upon arrival there was only one worker who seemed overwhelmed. The computer system kept crashing and it took her restarting it to get it to work. We got into our room and there were no linings or pillows for the sleeper sofa. We called the front desk and were told we had to pick up the linings from the front desk ourselves. The walls are not insulated well and we could hear the tv from the room next door so loudly it kept my kids awake. It took me calling the front desk twice to finally get somwone to get them to turn the tv down. The room itself is a nice size and seemed relatively clean. The pillows on the bed were very lumpy or flat and made it hard to sleep once the nose from next door was stopped.

The hotel is clean and the front desk staff attentive and efficient. There were a few things that needed to be fixed, the fridge in the room was not cold, the ice machine in the 2 nd floor didn’t work the drapes had come lose and didn’t close all the way. This is the third time we stayed there and they were out of many things on the breakfast. I know it’s free but it was sadly lacking.

Garbage truck comes at or before 5:00 AM making a TON of noise. Backup beeps. Dumpster slamming. Talked to the staff and was told "never thought of asking them to come during the daytime". Reminded them they are paying this company to come to hotel that is typically occupied at night.

Could keep breakfast open past 9 since there are no dining options that are walkable outside of Burger King.

Hotel was nice. My floor was very noisy at night and early morning. I know this is not something that the employees can control but it made the stay miserable.

Tasha, at the front desk was very personable and helpful. Made the stay very pleasant.

lits sont tres comfortables et non bruyant.

Très bien et lits très confortables

Ok