艾雷爾梅薩代爾城堡飯店

everything in the hotel is great. but the service in the beach club was below average. The waitresses kept missing our orders and we had to make order 3 -4 times before the food/drink came. they even got the bill wrong by over charging 300+ euros.

The service by the hotel was really good. We enjoyed both our complimentary breakfast and lunch buffet. The hotel provide free shuttle rides to the town and private beach clubs as well. The gardens are beautiful The sauna and steam room was very hot, way above the normal spa in other hotels which are slightly strange. The pools are okay not particularly special. Dinner at the Italian restaurant in the hotel is very overpriced and food is mediocre. We had to send the carbonara back because it was inedible with the amount of salt in it. The most puzzling issue we had was actually our room is fully lighted in white light, which is not common in a 5 star luxury hotel. There was no ambient light. The bathroom looks like a hospital toilet, and the decor looks outdated. We requested to change to other rooms but the hotel said they are full. It was then we found out that some rooms have already been refurbished with better lightings, and some are still dated. It made us wonder whether they gave us an outdated room because we booked via a third party website and not direct. We had high expectations because this is a 1500 dollars stay, and we expected way more for the room. Despite liking the service, we have to say it is not value for money, and the hotel can do way better in terms of their room and restaurant.

Magnifique expérience sublimée par un service et un accueil de très grande qualité . Une équipe aux petits soins.. Buffet délicieux, raffiné et copieux

sono un cliente abituale che ama questo hotel . stavolta il mio soggiorno molto deludente . la colazione e il pranzo a buffet , molto di bassa qualita ' . pesce d'allevamento. ostriche cattivo odore , gamberi e aragoste di bassa qualita ' Mi hanno tolto anche la torta al limone. . Le navette ( bus e rolls) sempre assenti . Ogni volta se va bene bisogna attendere 15 minuti al freddo sia in hotel che a St Tropez . ho ordinato una medicina per la pressione per le h 8 e mi e' arrivata alle h 12:30 !!. La camera al mio ritorno non era stata pulita ancora alle ore 16:30 . e sempre problemi tecnici alla TV. Solo una cameriera per rifare la suite . Da Cipriani. a Venezia arrivano in 3 !!. Poi la camera al freddo , perche' non era prevista l'aria calda : Mi hanno portato una stufa ( hotel 5 stelle L ) che non funzionava. Il personale e i manager sono fantastici , ma l'hotel stavolta era abbandonato a se stesso. E francamente pagare oltre 2000/ 3000 euro a notte per questi disservizi non va bene . Non so se ritornero' piu '.